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- Tasks: Assist customers with inquiries and provide top-notch support in German.
- Company: Join Young Living, a leader in essential oils with over 25 years of innovation.
- Benefits: Enjoy flexible working options and a vibrant company culture.
- Why this job: Be part of a pioneering team making a positive impact on wellness and sustainability.
- Qualifications: Fluent in German and English; customer service experience is a plus.
- Other info: This is a fixed-term contract, perfect for students seeking valuable work experience.
The predicted salary is between 24000 - 36000 £ per year.
Young Living is a market leader in the product and sale of Essential Oils. As pioneers of the modern essential oils movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products.
Customer Service Advisor - German (Fixed Term Contract) employer: Young Living Europe Ltd
Contact Detail:
Young Living Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German (Fixed Term Contract)
✨Tip Number 1
Familiarise yourself with Young Living's product range and values. Understanding their commitment to sustainable farming and the quality of their essential oils will help you connect with the brand during your interview.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Being able to communicate effectively with customers in their native language is crucial for this role.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Think of specific examples where you resolved issues or provided exceptional service, as these will demonstrate your suitability for the role.
✨Tip Number 4
Research common customer service scenarios that might arise in the essential oils industry. Being prepared with solutions or approaches to potential challenges can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - German (Fixed Term Contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service, especially in a multilingual environment.
Highlight Language Skills: Since this role requires proficiency in German, make sure to emphasise your language skills in your CV and cover letter. Provide examples of how you've used your language abilities in previous roles or experiences.
Showcase Relevant Experience: Include any previous customer service experience, particularly in the essential oils or wellness industry. Use specific examples to demonstrate your problem-solving skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for essential oils and customer service. Explain why you want to work for Young Living and how your values align with their mission. Make it engaging and concise to capture their attention.
How to prepare for a job interview at Young Living Europe Ltd
✨Showcase Your Language Skills
As a Customer Service Advisor for a German-speaking audience, it's crucial to demonstrate your fluency in German. Be prepared to answer questions in German during the interview and highlight any previous experience you have in customer service roles where you used the language.
✨Understand the Brand
Familiarise yourself with Young Living's products, especially their essential oils. Knowing the brand's values and mission will help you align your answers with what they stand for, showing that you're genuinely interested in the company and its offerings.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional service.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the role and the company culture. This not only shows your interest but also helps you determine if the company is the right fit for you.
