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- Tasks: Lead the design and implementation of Service Desk and Request Management practices.
- Company: Join a prestigious client focused on enhancing user experience through innovative IT solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by improving service delivery and user satisfaction in a cutting-edge role.
- Qualifications: Experience in ITSM, Service Desk, and Request Management is essential.
- Other info: Work in a multivendor environment and support exciting projects like RFP processes.
The predicted salary is between 43200 - 72000 £ per year.
Your new company We are seeking a knowledgeable ITSM Consultant with a focus on Service Desk and Request Management to lead the design and implementation of these practices for a prestigious client. This role will involve establishing a new service desk that enhances user experience through innovative channels and developing a Request Catalogue that improves access to services for the user community. Your responsibilities Define and communicate the overall mission of the practices, including the roadmap, goals, and objectives. Create a comprehensive roadmap for the Service Desk, considering B2B, Shared Service, and B2C models. Align, document, and maintain policies, processes, and procedures, ensuring regular reviews are conducted. Design and develop a Request Catalogue aimed at automating service delivery wherever possible. Establish a governance framework for handling non-standard requests. Resolve cross-functional issues as they arise. Support the selection and onboarding of a new Service Desk. Coordinate design and build activities within a multivendor environment. Assist in the RFP and contracting processes for Service Desk, ITSM, and SIAM services as needed. Apply organisational design principles to Service Desk and Request Management. Ensure consistent service delivery across the organisation, integrating with other processes, systems, teams,…
ITSM Consultant Service Desk and Request employer: Hays Specialist Recruitment Limited
Contact Detail:
Hays Specialist Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Consultant Service Desk and Request
✨Tip Number 1
Familiarize yourself with the latest ITSM frameworks and best practices, especially those related to Service Desk and Request Management. This knowledge will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the ITSM field through platforms like LinkedIn or industry-specific forums. Engaging with others can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully implemented service desk solutions or improved user experiences in previous roles. Real-world examples can set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest technologies and tools used in Service Desk management. Being knowledgeable about current trends can show that you're proactive and ready to bring innovative solutions to the team.
We think you need these skills to ace ITSM Consultant Service Desk and Request
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and requirements of the ITSM Consultant position. Tailor your application to highlight relevant experiences and skills that align with the role.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with Service Desk and Request Management. Provide specific examples of how you've successfully implemented similar practices in previous roles.
Showcase Your Skills: Demonstrate your knowledge of ITSM principles and tools. Mention any certifications or training you have in ITIL, ServiceNow, or other relevant frameworks that would be beneficial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that not only outlines your qualifications but also expresses your enthusiasm for the position. Explain why you are interested in working with this prestigious client and how you can contribute to enhancing user experience.
How to prepare for a job interview at Hays Specialist Recruitment Limited
✨Understand ITSM Fundamentals
Make sure you have a solid grasp of IT Service Management principles, especially around Service Desk and Request Management. Be prepared to discuss how these practices can enhance user experience and streamline service delivery.
✨Showcase Your Roadmap Skills
Be ready to present your approach to creating a comprehensive roadmap for a Service Desk. Discuss how you would consider different models like B2B, Shared Service, and B2C in your planning.
✨Demonstrate Governance Knowledge
Highlight your understanding of governance frameworks, especially in handling non-standard requests. Share examples of how you've implemented or improved governance in previous roles.
✨Prepare for Cross-Functional Collaboration
Since this role involves resolving cross-functional issues, be prepared to discuss your experience working in multivendor environments. Share specific instances where you successfully coordinated with different teams or vendors.
