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- Tasks: Provide top-notch customer service to German-speaking clients via various communication channels.
- Company: Join Young Living, a leader in essential oils with over 25 years of innovation and sustainability.
- Benefits: Enjoy remote work, competitive salary, gym reimbursement, and 25 days leave plus public holidays.
- Why this job: Be part of a dynamic team that values professionalism and offers opportunities for growth and learning.
- Qualifications: Fluent in German and English, with prior customer service experience and a positive attitude.
- Other info: This is a 12-month fixed-term contract covering maternity leave.
The predicted salary is between 30000 - 42000 £ per year.
Young Living is a market leader in the product and sale of Essential Oils. As pioneers of the modern essential oils movement for more than 25 years, we have established and maintained the standard every step of the way. From our sustainable farming and sourcing practices to our cutting-edge research and testing, we consistently deliver the purest essential oils and oil-infused products. Our EMEA customer service team is based in the UK and Johannesburg.
You will be working with European customers, primarily those based in the German speaking markets, providing excellent customer service via phone, chat, email and face-to-face contact and ensuring inquiries are dealt with in a prompt and professional manner. This role will also cover the English-speaking markets. This position is for a 12 months Fixed Term contract for Maternity cover.
Key Responsibilities:- Communicate with all customers (German and English) by phone, e-mail, or in person and provide excellent and accurate service to their requests.
- Make sure standards are met or exceeded for customer service levels.
- Show a high level of professionalism with excellent verbal and written skills.
- Identify problems with customer accounts and/or orders and solve them accordingly.
- Keep constant communication with your supervisor by reporting issues on behalf of the Leaders.
- Travel to assigned region to attend conventions, training sessions and meetings, on an as needed basis and as directed by management.
- Other tasks as assigned by the Customer Service Team Leader.
- An advanced level fluency of German communication skills both written and verbal (any other European languages would be a definite advantage).
- Fluent English communication skills (both written and verbal) and previous experience working in a customer service/call centre environment.
- Strong customer focus and professional approach.
- Excellent ability to demonstrate innovation and good judgement/problem solving skills when making decisions.
- Ability to work effectively as part of a team.
- Ability to learn new systems and processes.
- Works well under pressure and to tight deadlines to meet customer needs.
- Positive "can do" attitude.
- Competitive salary.
- Employer pension scheme contribution 8%.
- Excellent employee company benefits, including staff shop, gym reimbursement, etc.
- Work from Home.
- 25 days leave (plus public holidays).
Customer Service Advisor - German (Fixed Term Contract) in West London employer: Young Living Europe Ltd
Contact Detail:
Young Living Europe Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - German (Fixed Term Contract) in West London
✨Tip Number 1
Familiarise yourself with the essential oils industry and Young Living's product range. Understanding their offerings will help you engage more effectively with customers and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your German and English communication skills, especially in a customer service context. Practising common customer queries and responses can give you the confidence to handle real-life situations during the interview.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences where you've successfully resolved customer issues. This will showcase your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Research the company culture at Young Living and be ready to discuss how your values align with theirs. Showing that you understand their commitment to sustainability and customer service can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor - German (Fixed Term Contract) in West London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in a call centre environment. Emphasise your fluency in both German and English, as well as any other European languages you may speak.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to communicate effectively in both German and English. Mention specific examples of how you've solved customer issues in the past.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as problem-solving, professionalism, and teamwork. Provide examples of how you've demonstrated these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Young Living Europe Ltd
✨Brush Up on Your Language Skills
Since the role requires advanced fluency in both German and English, make sure to practice your language skills before the interview. Be prepared to demonstrate your ability to communicate effectively in both languages, as this will be crucial for the position.
✨Showcase Your Customer Service Experience
Highlight any previous experience you have in customer service or call centre environments. Be ready to discuss specific examples of how you've handled customer inquiries, resolved issues, and maintained a high level of professionalism.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to identify and solve problems, especially related to customer accounts or orders. Employers value candidates who can think on their feet and come up with innovative solutions.
✨Exude a Positive Attitude
A 'can do' attitude is essential for this role. During the interview, convey your enthusiasm for the position and your willingness to tackle challenges. Employers are looking for team players who can contribute positively to the work environment.
