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- Tasks: Support traffic teams with admin tasks and customer queries in a fast-paced environment.
- Company: Join DX, a leading independent logistics company delivering parcels across the UK and Ireland.
- Benefits: Enjoy competitive pay, generous holidays, career progression, and a range of employee perks.
- Why this job: Be part of a supportive team that values your growth and offers training opportunities.
- Qualifications: Previous experience in traffic, warehousing, or logistics is preferred; strong Excel skills required.
- Other info: Ideal for friendly, hard-working individuals who thrive in a dynamic work setting.
The predicted salary is between 24000 - 36000 £ per year.
Total Contracted Hours: 40
An exciting new Traffic Clerk opportunity at DX!
All About You
You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.
About us
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What will it feel like to be part of our team?
At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Role summary:
The role of the Traffic Clerk is to provide administrative support for the traffic teams ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up to date delivery information.
Key responsibilities
- Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
- Supporting the on the road management of the traffic operation through communication and guidance
- Ensuring all required administrative tasks are completed in line with company requirements
- Dealing with customer / driver enquiries in a polite and effective manner
- Ensure service level targets and KPI's are achieved by maximising fleet utilisation
- IT literate; with a high competence in Excel
- Dealing with and escalating service complaints to ensure effective resolution for the customer and protecting the company image and brand
- Knowledge of warehousing operations
Additional information on this role
It would be preferred that you have previous experience of working in traffic, warehousing or logistics operations and can demonstrate good local geographical knowledge.
Benefits:
- Competitive Rates of Pay
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
We look forward to hearing from you!
Transport Administrator in Exeter employer: DX Network Services Limited
Contact Detail:
DX Network Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transport Administrator in Exeter
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially focusing on the specific operations of DX. Understanding their services and values will help you align your conversation during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of DX on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience with administrative tasks and customer service, as these are key components of the Traffic Clerk role. Think of specific examples where you've successfully managed queries or resolved issues to demonstrate your skills.
✨Tip Number 4
Showcase your IT skills, particularly in Excel, during any discussions or interviews. Being able to highlight your proficiency with data management and reporting can set you apart from other candidates and is crucial for the role.
We think you need these skills to ace Transport Administrator in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in traffic, warehousing, or logistics operations. Emphasise your administrative skills and any IT proficiency, particularly with Excel, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your ability to work in a team, your customer service skills, and how you can contribute to achieving service level targets and KPIs.
Highlight Relevant Experience: In your application, clearly outline any previous roles that involved administrative support or customer interaction. Use specific examples to demonstrate your problem-solving skills and ability to handle enquiries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Traffic Clerk role.
How to prepare for a job interview at DX Network Services Limited
✨Show Your Team Spirit
Since DX values team players, be sure to highlight your ability to work collaboratively. Share examples of how you've successfully contributed to a team in previous roles, especially in logistics or administrative settings.
✨Demonstrate Your IT Skills
As the role requires a high competence in Excel, prepare to discuss your experience with this software. Bring up specific tasks you've accomplished using Excel, such as data analysis or reporting, to showcase your technical skills.
✨Know the Company and Its Values
Familiarise yourself with DX's mission and values, particularly the 'Delivered Exactly' promise. This will help you align your answers with what the company stands for and show that you're genuinely interested in being part of their team.
✨Prepare for Customer Interaction Scenarios
Given the role involves dealing with customer enquiries and complaints, think of examples where you've handled difficult situations effectively. Practice articulating how you resolved issues while maintaining a positive company image.
