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- Tasks: Support customers via email, chat, and social media with loan applications and account management.
- Company: Join a growing company focused on making a difference in customer support.
- Benefits: Enjoy 22 days holiday, a bonus scheme, casual dress, and life cover.
- Why this job: Be part of a supportive team using cutting-edge tools to help customers thrive.
- Qualifications: Strong written communication skills and a proactive approach are essential.
- Other info: Work full-time in Southampton with flexible shifts and opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Bonus scheme, 22 days holiday + bank holidays (increases with service), Casual dress code, Life cover (4x salary), dental scheme, pension & more! Join a growing team where your digital communication skills will make a real difference.
As a Digital Customer Support Agent, you will provide support through channels like email, live chat, WhatsApp, SMS, and social media—helping customers through loan applications and account management.
What You’ll Be Doing:
- Respond to customer queries across multiple digital platforms
- Guide applicants through loan processes and documentation
- Support existing customers with account questions and payments
- Identify and assist vulnerable customers with tailored care
- Flag potential fraud or risks appropriately
What We’re Looking For:
- Strong written communication with a human touch
- A positive, proactive approach to teamwork and problem-solving
- Comfortable using multiple systems and tools
- Eager to learn and take on new challenges
What You’ll Get:
- Access to cutting-edge tools and AI technology
- Experience in a regulated, customer-focused environment
- Independence and flexibility within a supportive team
- Opportunity to grow with a small, impactful company
Southampton Central Full-time | 37.5 hrs/week | Shifts between 8am–6pm Approx. 1 Saturday/month + 1 bank holiday/year
Digital Customer Support employer: Dynamite Recruitment Solutions
Contact Detail:
Dynamite Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Customer Support
✨Tip Number 1
Familiarise yourself with the digital communication tools mentioned in the job description. Being comfortable with platforms like email, live chat, and social media will give you an edge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've handled customer queries in the past. This will demonstrate your proactive approach and ability to think on your feet.
✨Tip Number 3
Research common issues faced by customers in loan applications and account management. Understanding these challenges will help you provide insightful answers during your interview.
✨Tip Number 4
Emphasise your eagerness to learn and adapt. Highlight any experiences where you've taken on new challenges or learned new systems quickly, as this aligns with what we're looking for in a candidate.
We think you need these skills to ace Digital Customer Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your digital communication skills and experience in customer support. Use specific examples that demonstrate your ability to handle queries across various platforms like email, live chat, and social media.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your proactive approach and problem-solving skills align with their needs, and provide examples of how you've successfully supported customers in the past.
Showcase Your Written Communication Skills: Since strong written communication is crucial for this role, ensure that your application is free from grammatical errors and flows well. Use a friendly yet professional tone to reflect the human touch they are looking for.
Highlight Your Adaptability: Emphasise your comfort with using multiple systems and tools. Provide examples of how you've quickly adapted to new technologies or processes in previous roles, showcasing your eagerness to learn and take on new challenges.
How to prepare for a job interview at Dynamite Recruitment Solutions
✨Showcase Your Communication Skills
As a Digital Customer Support Agent, strong written communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email or social media, and be ready to demonstrate your human touch during the interview.
✨Familiarise Yourself with Digital Platforms
Since you'll be using various digital channels like WhatsApp, SMS, and live chat, make sure you are comfortable with these tools. Research the platforms the company uses and think about how you can leverage them to enhance customer support.
✨Prepare for Problem-Solving Scenarios
Expect to discuss how you would handle specific customer queries or challenges. Think of examples where you've successfully resolved issues, especially those that required a proactive approach or teamwork.
✨Understand the Company Culture
With a casual dress code and a focus on teamwork, it's important to align with the company's culture. Be yourself during the interview, but also express your enthusiasm for being part of a supportive and growing team.
