Account Director

Location: London / South East / Travel as Required

Reports to: Operations Director

Salary: Up to £80,000 DOE

Key Purpose: Lead the performance and management of Pareto accounts across a portfolio customer base. This incorporates driving rapid sustainable growth, statutory compliance, operational governance, management and development of employees and the continual retention and development of the customer base.

Key Accountabilities:

• Working collaboratively across the business with business development, finance, and HR to achieve company targets, develop talent and present a seamless approach to clients.
• Ensure the delivery of a professional and exceptional service to all customers with proactive and class leading customer communications and relationship management.
• Lead and develop high level customer relationships with both existing and potential clients through fully understanding their requirements and demands.
• Full accountability for the overall service delivery and financial performance of the customer and contract portfolio under account remit.
• Play an active and influential role in new business growth by supporting the business development team.
• Manage portfolio finances to ensure delivery of financial budget and target requirements.
• Ensure debtor management and work in progress is a key operational focus.
• Lead the HSQE compliance and audit program across your Account portfolio and create a culture of safety and compliance across the workforce.
• Ensure strategic account plans and business continuity plans are followed for all contracts.
• Create and manage an operational delivery structure that supports the customers business requirements and processes both in normal working hours and out of normal working hours.
• Manage effectively the out of hours process and Rota requirements to support customer portfolio.
• Lead the management and development of employees that report in your accounts, ensuring that the company culture and behaviors are always displayed, and all employees have the skills and motivation to undertake their roles.
• Ensure employee performance reviews are undertaken on an annual basis and are supported by clear job descriptions, measurable objectives, and a regular performance review cycle.
• Deliver informative and concise reporting for the Account portfolio.
• Lead others through change, motivating and empowering them to reach organisational goals.

Core qualities and attributes:

• High degree of direction, self-reliance, assertiveness, and the ability to hit the ground running.
• Interprets business needs and champions decisive action to achieve the vision.
• Encourages an environment where creativity can flourish.
• Resolves difficult political issues at a high level using appropriate conflict resolution techniques.
• Ability to challenge positively and debate confidently.
• Strong planning, communication, and people skills together with a “hands-on” approach, with the ability to lead a wide operational team.
• Excellent stakeholder/client management skills, with the ability to quickly demonstrate an understanding of Pareto’s business and clients’ business and the market dynamics in which we operate.
• Champions talent management and succession planning processes.
• Ability to influence diverse groups and engage at all levels both internally and externally.
• Displays an entrepreneurial approach to business constantly seeking opportunities for growth with a real passion to succeed.
• Excellent interpersonal, communications, negotiation, and presentation skills with good financial acumen.
• Strong strategic thinking abilities, capable of translating strategic intent into immediate successful delivery.
• Promotes a culture where individuals feel enabled to make decisions and act on them.

Seniority level: Director

Employment type: Full-time

Job function: Customer Service

Industries: Facilities Services