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- Tasks: Join our friendly team as a Customer Service Advisor, helping customers with their accounts and orders.
- Company: Work with a market-leading client in Chessington, known for its supportive work environment.
- Benefits: Earn £12.30 per hour, with opportunities for overtime pay on weekends.
- Why this job: Gain valuable experience in customer service during peak trading while working in a fun team.
- Qualifications: Excellent communication skills and a passion for providing top-notch customer service are essential.
- Other info: This is a temporary full-time role from October to January, with potential for weekend shifts.
Role – Customer Service Advisor Location – Chessington – parking on-site Term – Full time Temporary Contract Start date – ASAP Working – 37.5 hours per week / Monday – Friday 0900 – 1700 (weekend overtime available) Rate – £12.30 per hour, up to double time for weekend work Booking Duration – Booking to be reviewed in January Our market-leading clients who are located in Chessington, Surrey, are seeking some temporary support to their small and friendly Customer Services team to help with the increase in demand during their peak trading period. As a temporary Customer Services Advisor you will be required to liaise with customers both verbally and via email to support them with their accounts, their orders, and any generalist customer enquiries, as well as occasional complaints. To be successful in this role you will need: An excellent telephone manner with great communication skills A focus on providing excellent levels of customer service Be able to respond to queries in a accurate and timely manner Be able to commit to working full-time between October to January Standard working hours are Monday to Friday 0900-1700, but there is also the opportunity to work weekends, when time and a half, and double time pay is available! Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, th…
Temp Customer Services employer: Tate Dorking
Contact Detail:
Tate Dorking Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temp Customer Services
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them. This will help you feel more confident during the interview and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires an excellent telephone manner, consider doing mock calls with friends or family to refine your approach.
✨Tip Number 3
Research the company and its products or services. Being knowledgeable about what they offer will allow you to engage more effectively during the interview and show your genuine interest in the role.
✨Tip Number 4
Be prepared to discuss your availability and willingness to work weekends. Highlighting your flexibility can set you apart from other candidates, especially since weekend overtime is available.
We think you need these skills to ace Temp Customer Services
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Temp Customer Services position. Highlight the key responsibilities and required skills, such as excellent communication and customer service abilities.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service. Include specific examples of how you've successfully handled customer inquiries or complaints in the past.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your availability for full-time work and any experience you have with similar roles, especially in high-demand periods.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Tate Dorking
✨Show Off Your Communication Skills
Since the role requires excellent communication, practice speaking clearly and confidently. Prepare to demonstrate your ability to handle customer inquiries effectively, both over the phone and via email.
✨Emphasize Customer Service Experience
Highlight any previous experience in customer service roles. Be ready to share specific examples of how you provided exceptional service or resolved complaints, as this will show your capability to meet their expectations.
✨Be Prepared for Scenario Questions
Expect questions that assess how you would handle various customer service scenarios. Think about common issues customers face and how you would resolve them, showcasing your problem-solving skills.
✨Demonstrate Flexibility and Commitment
Since the position requires full-time availability and offers weekend work, express your willingness to adapt to the schedule. Mention your commitment to working during peak times, which will reflect positively on your application.
