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For Companies At a Glance
- Tasks: Create and book unforgettable travel experiences for clients while providing exceptional customer service.
- Company: Join a well-known Hampshire company with an award-winning reputation in the travel industry.
- Benefits: Enjoy up to £25,000 salary, 34 days annual leave, uncapped earnings, and generous staff discounts.
- Why this job: This role offers dynamic challenges, personal growth, and the chance to work in a passionate team.
- Qualifications: A love for travel, strong communication skills, and some experience in the travel industry are essential.
- Other info: Full training provided, plus opportunities for fam trips to enhance your travel knowledge.
The predicted salary is between 20000 - 30000 £ per year.
Overview
Calling all experienced Travel Professionals! Are you a Travel Consultant based in Cambridge or surrounding areas? Do you have a passion for travel? Our client, a well-known independent agency, seeks a Travel Consultant for their branch near Huntingdon to manage telephone, e-mail, internet and face-to-face enquiries whilst pro-actively building rapport and turning enquiries into bookings. This is a fantastic move for a dynamic Travel Consultant to join a thriving company!
Responsibilities
- Deal with customers face to face daily, planning and selling tailor-made holidays to worldwide destinations and other travel services to suit each client’s requirements.
- Work in a busy team, meet and exceed targets and provide excellent customer service to gain recommendations and build a local client base.
- Take enquiries from customers face to face and over the phone; respond promptly by phone, email or in person.
- Quote holidays for a wide variety of destinations and convert enquiries to bookings to reach targets and earn commission.
- Handle all customer service issues quickly and effectively, keeping the manager updated and escalating where appropriate.
- Deal with dynamic packaging/tailor-made itineraries as well as package holidays to find the right holiday for the customer.
- Maintain up-to-date product and brand knowledge, with in-depth knowledge of company brochures and destinations.
Experience required
- You must have at least 1-2 years of recent retail travel experience and strong customer service skills with attention to detail.
- Experience working as a travel agent in a previous role or another travel company.
- A passion for travel and the travel industry.
- Ability to work to sales and profit targets.
The package
- Competitive pay (dependent on age and experience) plus excellent incentive and commission scheme.
- A friendly environment that values staff, rewards long service, and supports flexible, fun and sociable working conditions.
- Ability to work at least 3 days a week, up to 5 days; retail hours Monday – Saturday 9am – 5pm; Sundays on a rota if required. Guaranteed at least one full weekend off per month. No hybrid working.
- Discounts on travel and holidays; 29 days holiday inclusive of bank holidays, increasing with length of service.
- Overseas educational travel opportunities; standard Life Pension – 3% Employer Contribution, 5% Employee.
- Social events: Summer Party, Christmas Party, quiz nights and other socials.
How to apply
Follow the instructions to apply, attaching your CV. This vacancy is being managed by / (phone number removed).
#J-18808-Ljbffr
Contact Detail:
Travel Trade Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. Being knowledgeable about current travel hotspots will not only impress your potential employer but also help you engage more effectively with clients.
✨Tip Number 2
Practice your communication skills in various formats. Since the role involves interacting through live chats, social media, and face-to-face conversations, being versatile in your communication style will set you apart from other candidates.
✨Tip Number 3
Showcase your passion for travel by sharing personal experiences or unique travel stories during your interview. This will demonstrate your enthusiasm for the industry and your ability to connect with clients on a personal level.
✨Tip Number 4
Research the company’s awards and recognitions in customer service. Understanding their values and what makes them stand out can help you align your answers during the interview and show that you’re a great fit for their team.
We think you need these skills to ace Travel Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your travel experience and customer service skills. Use specific examples that demonstrate your ability to create memorable experiences for clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and the industry. Mention why you want to work for this particular company and how your skills align with their values, especially in providing excellent customer service.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully interacted with clients in various settings, whether through face-to-face conversations, phone calls, or online chats.
Highlight Sales Experience: If you have previous sales experience, make sure to include it. Discuss any targets you've met or exceeded and how you contributed to team goals, as this role involves meeting sales targets.
How to prepare for a job interview at Travel Trade Recruitment Limited
✨Show Your Passion for Travel
Make sure to express your love for travel during the interview. Share personal experiences and how they have shaped your understanding of customer needs in the travel industry.
✨Demonstrate Excellent Communication Skills
Since the role involves interacting with clients through various channels, practice articulating your thoughts clearly. Be prepared to discuss how you would handle different types of client interactions.
✨Highlight Your Customer Service Experience
Discuss any previous roles where you provided exceptional customer service. Use specific examples to illustrate how you went above and beyond to meet customer expectations.
✨Prepare for Sales Target Discussions
Understand the importance of sales targets in this role. Be ready to talk about your experience with meeting or exceeding targets and how you plan to contribute to the team's overall success.
