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- Tasks: Lead customer success initiatives for maritime trading and shipping clients, ensuring they maximise our AI platform.
- Company: Join Windward, the top Maritime AIâ„¢ company revolutionising global trade with predictive intelligence.
- Benefits: Enjoy a dynamic work environment, opportunities for international travel, and a chance to shape the maritime industry.
- Why this job: Be at the forefront of maritime innovation, driving success for clients while working with cutting-edge technology.
- Qualifications: Bachelor's degree required; 5+ years in customer success within maritime trading preferred.
- Other info: Fluency in English is essential; additional languages are a bonus.
The predicted salary is between 72000 - 108000 £ per year.
Company Overview: Windward is the leading Maritime AIâ„¢ company, dedicated to accelerating global trade through real-time predictive intelligence-driven decision support. Our innovative AI-driven solutions empower maritime trading and shipping stakeholders to optimize operations, enhance compliance, and achieve operational excellence.
Position Overview: As the Director of Customer Success T&S, you will spearhead our customer success initiatives specifically focused on maritime trading and shipping enterprises globally. You will serve as the primary liaison ensuring our maritime clients fully leverage Windward's cutting-edge AI platform to maximize their strategic and operational goals. This role combines strategic leadership, deep maritime expertise, and customer relationship excellence.
Key Responsibilities:
- Develop and execute strategic customer success plans tailored specifically to maritime trading and shipping clients (e.g. oil majors, commodity traders, shipping companies, banks).
- Lead and manage a dedicated team of Customer Success Managers specialized in maritime, providing strategic oversight, coaching, and mentorship.
- Act as the escalation point and expert advisor for maritime-specific client concerns, resolving critical issues and ensuring customer satisfaction.
- Ensure comprehensive account management overseeing technical implementation, business integration, and operational support within maritime trading environments.
- Coordinate closely with R&D, Product, and Sales teams to deliver customized maritime solutions and align customer success initiatives with company objectives.
- Identify upsell and cross-sell opportunities, expanding customer engagements, increase value toward revenue expansion within maritime accounts.
- Organize and conduct specialized training, webinars, and workshops addressing T&S industry challenges and best practices for product use.
- Regularly gather, analyze, and communicate T&S client feedback internally to inform product enhancement and innovation.
Requirements:
- Bachelor's degree in Business, Economics, Engineering, or a related field. Maritime Studies and a Master's degree is advantageous.
- Minimum 5 years of experience leading customer success, account management, or similar client-facing teams within the maritime trading and shipping sectors. Experience in a PE backed company or equivalent scale up is a big plus.
- Deep understanding of maritime trading and shipping, compliance, and related AI-driven solutions.
- Proven track record of successfully managing global customer relationships and achieving high levels of client satisfaction and retention.
- Experience collaborating with cross-functional teams including Product, R&D, and Sales in a global tech or SaaS environment.
- Curiosity and drive towards generative AI applications and experience on a personal, non-professional basis.
- Exceptional communication, leadership, and interpersonal skills with an ability to effectively engage stakeholders at all organizational levels.
- Familiarity with customer success management systems and business analytics tools, preferably including Salesforce.
- Fluency in English; additional languages advantageous.
- Willingness to travel internationally up to 30%.
- Analytical or intelligence background with strong analytical skills highly valued.
- Experience with AI-driven platforms and solutions specifically within maritime or related industries.
Director of Customer Success Maritime Trading and Shipping employer: Windward
Contact Detail:
Windward Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Success Maritime Trading and Shipping
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in maritime trading and shipping. Understanding how AI is transforming this sector will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the maritime industry, especially those involved in customer success roles. Attend relevant conferences or webinars to connect with potential colleagues and gain insights into the challenges they face.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships in the past. Highlight any experience you have with upselling or cross-selling, as this is crucial for the Director of Customer Success role.
✨Tip Number 4
Research Windward's products and services thoroughly. Be ready to articulate how you can leverage their AI-driven solutions to enhance customer success in maritime trading and shipping, showing that you understand their unique value proposition.
We think you need these skills to ace Director of Customer Success Maritime Trading and Shipping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and the maritime trading and shipping sectors. Use specific examples that demonstrate your leadership skills and understanding of AI-driven solutions.
Craft a Compelling Cover Letter: In your cover letter, express your passion for maritime trading and shipping. Discuss how your background aligns with Windward's mission and how you can contribute to their customer success initiatives.
Showcase Relevant Achievements: Include quantifiable achievements in your application that reflect your ability to manage client relationships and drive customer satisfaction. Highlight any experience with upselling or cross-selling within similar industries.
Prepare for Interviews: Research Windward's AI-driven solutions and be ready to discuss how you would approach customer success in the maritime sector. Prepare to share insights on industry challenges and how you can help clients overcome them.
How to prepare for a job interview at Windward
✨Showcase Your Maritime Expertise
Make sure to highlight your deep understanding of the maritime trading and shipping sectors. Prepare examples from your past experiences that demonstrate your knowledge of industry-specific challenges and how you've successfully navigated them.
✨Demonstrate Leadership Skills
As a Director, you'll need to lead a team effectively. Be ready to discuss your leadership style and provide examples of how you've mentored or coached teams in the past, particularly in customer success roles.
✨Prepare for Technical Discussions
Since the role involves overseeing technical implementations, brush up on your knowledge of AI-driven solutions and customer success management systems. Be prepared to discuss how you would approach integrating these technologies into maritime operations.
✨Engage with Cross-Functional Collaboration
The position requires close coordination with R&D, Product, and Sales teams. Think of examples where you've successfully collaborated across departments to achieve customer success and be ready to share those stories during the interview.
