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- Tasks: Manage cleaning contracts, oversee staff, and ensure client satisfaction.
- Company: Join a leading European professional support services brand that values its people.
- Benefits: Enjoy £32,000 salary, uncapped commission, car allowance, and 35 days holiday.
- Why this job: Be part of an ethical company focused on sustainability and employee development.
- Qualifications: Experience in managing cleaning accounts and strong leadership skills required.
- Other info: Flexible home-based work with opportunities for personal growth.
An opportunity to join one of the market leaders in professional support services in Europe has arisen due to new mobilisations and continued growth. We are looking for an experienced Contract Cleaning Manager who wants to manage their own business area including P&L and take direct control of their team, client relationships and results, as well as H&S including COSHH, BICS & IOSH. This is an opportunity to join an international brand that truly values their people and offers career and personal development to all their employees.
The Package:
- £32,000 basic
- Uncapped commission
- Car Allowance
- 35 days holiday per year (including bank holidays)
- Home based and Flexible hours
The Territory: Edinburgh and surrounding areas
Main Responsibilities of a Contracts Manager:
- Contract/Site Management with 40-45 cleaning staff
- The Contracts Manager will ensure the cleaning service delivery specification is implemented and adhered to.
- Regular client liaison: plan and implement a visitation programme to monitor cleaning standards and client satisfaction in all contracts, via the Quality Service Level Indicator/ECAT procedure.
- To ensure all client queries and complaints are dealt with in a timely and effective manner.
- To ensure that the financial performance of each contract is being controlled to the budgeted requirements.
- Contracts Managers maximise the level of business done within each contract by identifying additional opportunities for extension to the contract and/or additional work as well as facility services sales.
- To assist the sales team as and when required.
- To ensure adequate supplies are onsite.
- To recruit, induct and train new staff.
- To resolve any disciplinary/grievance matters in line with company policy and procedure.
- To provide guidance, coaching and training to managers and supervisors.
The Person:
- Experience in managing multiple commercial cleaning accounts
- Strong management style with experience in recruitment, on-boarding, training and development
- Passionate about people
- Health and Safety qualification or experience in this area
- Client liaison and presentation experience
- Full clean driving licence
Why Work for Us:
- Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources.
- Equal Opportunities Employer who promotes diversity.
- Innovative Approach to the Employee Journey
- A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business.
Cleaning Contract Manager employer: raymond associates ltd
Contact Detail:
raymond associates ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cleaning Contract Manager
✨Tip Number 1
Familiarise yourself with the latest health and safety regulations, especially COSHH, BICS, and IOSH. Being well-versed in these areas will not only boost your confidence but also demonstrate your commitment to maintaining high standards in cleaning management.
✨Tip Number 2
Network with professionals in the cleaning industry, particularly those who have experience in contract management. Attend relevant events or join online forums to gain insights and make connections that could lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your previous experiences managing cleaning contracts in detail. Be ready to share specific examples of how you improved client satisfaction and financial performance in past roles, as this will showcase your ability to deliver results.
✨Tip Number 4
Research our company values and ethical practices thoroughly. Understanding our commitment to reducing environmental impact and promoting diversity will help you align your responses during interviews, showing that you are a good cultural fit for our team.
We think you need these skills to ace Cleaning Contract Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Cleaning Contract Manager position. Tailor your application to highlight relevant experience in managing cleaning contracts and client relationships.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in managing multiple commercial cleaning accounts, recruitment, training, and health and safety qualifications. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a personalised cover letter that addresses the key points from the job description. Show your passion for people and your management style, and explain why you want to work for this company specifically.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at raymond associates ltd
✨Know Your Cleaning Standards
Familiarise yourself with the cleaning service delivery specifications and standards expected in the role. Be prepared to discuss how you would implement and monitor these standards effectively.
✨Demonstrate Your Management Skills
Highlight your experience in managing teams, particularly in recruitment, training, and development. Share specific examples of how you've successfully led a team and improved performance in previous roles.
✨Showcase Client Liaison Experience
Prepare to discuss your approach to client relationships. Think of examples where you've effectively handled client queries or complaints, and how you ensured client satisfaction.
✨Emphasise Health and Safety Knowledge
Since health and safety is crucial in this role, be ready to talk about your qualifications or experiences related to H&S, including COSHH, BICS, and IOSH. This will demonstrate your commitment to maintaining a safe working environment.
