Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for clients.
- Company: Join a dynamic team in a growing tech company focused on customer satisfaction.
- Benefits: Enjoy private healthcare, profit bonuses, 25 days holiday, and more perks.
- Why this job: Be the hero for customers while developing your tech skills in a supportive environment.
- Qualifications: Experience in technical support and excellent communication skills are essential.
- Other info: Full UK driving licence required; flexible working options available.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a proactive and technically skilled Customer Support Technician to join a growing team and provide first-class support to clients across a diverse product range. You will be the first point of contact, helping resolve technical issues, offering product guidance, and ensuring customers receive exceptional service.
What You will Do:
- Provide technical support via phone, email, or in person
- Troubleshoot software, hardware, and application issues
- Escalate complex problems to relevant technical teams
- Document support cases and maintain accurate records
- Assist with product testing, sign-off, and releases
- Share insights with internal teams to improve user experience
- Create sales quotations and provide pre-sales technical support
Key Skills:
- Experience in technical customer support (ideally in a tech environment)
- Excellent communication skills and a polite phone manner
- Logical, methodical troubleshooting approach
- A strong customer-first attitude and team spirit
- Full, clean UK driving licence
- Basic electronics understanding
Benefits:
- Profit-related bonus
- Private healthcare package (incl 24/7 GP, physio, mental health support)
- Enhanced pension and share option scheme
- 25 days holiday + bank holidays
- Cycle to work and EV salary sacrifice scheme
- Holiday purchase option
- Free EV workplace charging
Customer Support Technician employer: Expert Employment
Contact Detail:
Expert Employment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Technician
✨Tip Number 1
Familiarise yourself with common technical issues related to the products we support. This will not only help you in troubleshooting but also demonstrate your proactive approach during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, a polite and clear phone manner is essential to make a great first impression.
✨Tip Number 3
Showcase your customer-first attitude by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your commitment to exceptional service.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for will help you align your answers during the interview and show that you're a good fit for our team.
We think you need these skills to ace Customer Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support. Emphasise your communication skills and any specific technical knowledge that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive attitude and customer-first mindset. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially those related to troubleshooting software and hardware issues. This will demonstrate your capability to handle the responsibilities of the role.
Show Enthusiasm for the Role: Express your enthusiasm for joining the team and contributing to improving user experience. Companies appreciate candidates who are genuinely excited about the position and the company culture.
How to prepare for a job interview at Expert Employment
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge and experience in customer support. Highlight specific examples where you've successfully resolved technical issues, as this will demonstrate your capability to handle the role effectively.
✨Demonstrate Excellent Communication
Since communication is key in this role, practice articulating your thoughts clearly and politely. Use examples from past experiences to show how you’ve effectively communicated with customers, especially in challenging situations.
✨Prepare for Troubleshooting Scenarios
Anticipate questions that may involve troubleshooting common software or hardware issues. Think through your logical approach to problem-solving and be ready to walk the interviewer through your thought process.
✨Emphasise Your Customer-First Attitude
Make sure to convey your commitment to providing exceptional customer service. Share stories that illustrate your dedication to helping customers and how you’ve gone above and beyond to ensure their satisfaction.
