Customer Support Technician

We are looking for a proactive and technically skilled Customer Support Technician to join a growing team and provide first-class support to clients across a diverse product range. You will be the first point of contact, helping resolve technical issues, offering product guidance, and ensuring customers receive exceptional service.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

What You will Do:

Provide technical support via phone, email, or in person

Troubleshoot software, hardware, and application issues

Escalate complex problems to relevant technical teams

Document support cases and maintain accurate records

Assist with product testing, sign-off, and releases

Share insights with internal teams to improve user experience

Create sales quotations and provide pre-sales technical support

Key Skills:

Experience in technical customer support (ideally in a tech environment)

Excellent communication skills and a polite phone manner

Logical, methodical troubleshooting approach

A strong customer-first attitude and team spirit

Full, clean UK driving licence

Basic electronics understanding

Benefits:

Profit-related bonus

Private healthcare package (incl 24/7 GP, physio, mental health support)

Enhanced pension and share option scheme

25 days holiday + bank holidays

Cycle to work and EV salary sacrifice scheme

Holiday purchase option

Free EV workplace charging