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- Tasks: Support customers by processing orders and handling enquiries with a focus on excellent service.
- Company: Join a global organisation known for its commitment to customer satisfaction.
- Benefits: Enjoy hybrid working, competitive pay, and parking at the office.
- Why this job: Be part of a dynamic team that values communication and problem-solving in a supportive environment.
- Qualifications: Strong IT skills, excellent communication, and a passion for customer service are essential.
- Other info: This is a temporary role with potential for extension, starting ASAP.
The predicted salary is between 25000 - 30000 £ per year.
Location: Weybridge
Pay rate: £14.71 per hour (salary equivalent £28,620)
Hours: Monday to Friday, 9.00am - 5.30pm
Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months +
I am currently recruiting for a Customer Support Coordinator to join a Global organisation for an ongoing temporary basis, starting ASAP. This role is to provide customer support to existing and new customers of the business both B2B and B2C. This will include processing orders, preparing customer quotations, handling telephone and e-mail enquiries from customers, providing support to teams and responding to technical enquiries while providing a high level of customer service.
Duties required but not limited to:
- Processing service requests from customers, identifying suitable engineers and dates to attend site
- Proactively communicate with customers to resolve issues in a timely manner
- Producing quotations using SAP, confirming and documenting price and site availability to customers
- Processing customer orders
- Communicating with credit controllers regarding credit checks/issues
- Arranging follow-up visits with engineers and any spare parts, ensuring jobs are carried out within established timescales
- Reviewing systems to identify improvements to processes and procedures
- Prioritising mail to maintain customer satisfaction
- Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
- IT Skills: Word and PowerPoint, SAP/CRM or equivalent
- Ability to develop and maintain good relationships internally/externally and at all levels
- Excellent presentation skills and a confident, engaging communicator
- Highly organised & able to prioritise
- Ability to work under pressure and maintain accuracy
- Passion for customer service
Customer Service Cooridnator employer: Morgan McKinley (Guildford)
Contact Detail:
Morgan McKinley (Guildford) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Cooridnator
✨Tip Number 1
Familiarise yourself with SAP and CRM systems, as these are crucial for the role. Consider taking a short online course or tutorial to boost your confidence and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be handling customer enquiries and producing quotations, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Research the company and its customer service philosophy. Understanding their approach will help you align your answers during interviews and show that you're genuinely interested in contributing to their team.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
We think you need these skills to ace Customer Service Cooridnator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly any roles where you've handled B2B and B2C interactions. Emphasise your IT skills, especially with SAP or CRM systems, as these are essential for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and provide specific examples of how you've successfully resolved customer issues in the past. Mention your ability to communicate effectively and maintain relationships, as these are key skills for the position.
Showcase Your Organisational Skills: Highlight your organisational abilities in both your CV and cover letter. Provide examples of how you've managed multiple tasks under pressure while maintaining accuracy, as this is crucial for the Customer Service Coordinator role.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service.
How to prepare for a job interview at Morgan McKinley (Guildford)
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to providing excellent support.
✨Familiarise Yourself with SAP
Since the role involves using SAP for processing orders and quotations, it’s a good idea to brush up on your knowledge of the software. If you have experience with similar systems, be ready to discuss how you can quickly adapt to new tools.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle pressure. Prepare for scenarios where you might need to resolve customer issues or manage multiple tasks simultaneously, and think about how you would approach these situations.
✨Demonstrate Your Organisational Skills
As the role requires excellent organisational abilities, be prepared to discuss how you prioritise tasks and manage your time effectively. You could mention any tools or methods you use to stay organised, especially in a fast-paced environment.
