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- Tasks: Manage customer orders from start to finish in a dynamic environment.
- Company: Join a proactive team focused on exceptional customer service.
- Benefits: Enjoy hybrid working options and a competitive salary up to £30,000.
- Why this job: Be part of a supportive culture that values client satisfaction and teamwork.
- Qualifications: Experience with order management systems and a customer-oriented mindset required.
- Other info: Diversity and inclusion are at the heart of our recruitment process.
The predicted salary is between 24000 - 36000 £ per year.
In this role you will have a vital role in maintaining high client satisfaction and ensuring the seamless processing of customer orders within a fast-paced business environment. In exchange, you will become a part of a proactive and well-established team, with a shared customer-oriented focus.
Responsibilities:
- Managing orders from initiation to delivery set up
- Coordinating installation activities with external partners
- Ensuring prompt order processing, including invoicing, quotations, part orders, and returns
- Collaborating with internal supply chain and logistics teams to uphold client satisfaction
- Establishing new customer accounts and managing billing information
- Organising routine and on-demand maintenance visits
- Monitoring post-sales support to meet service level agreements (SLAs)
Skills and Experience:
- Proficiency in order processing and management systems
- Familiarity with supply chain and parts procedures
- Customer oriented
- Exceptional attention to detail
- Preferred experience with SAP or Salesforce
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Order Management Agent employer: Huntress - Bracknell
Contact Detail:
Huntress - Bracknell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Agent
✨Tip Number 1
Familiarise yourself with order management systems like SAP or Salesforce, as these are preferred in the role. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of supply chain processes and parts procedures. Being able to discuss these topics during an interview will show that you understand the complexities of order management and can contribute effectively to the team.
✨Tip Number 3
Prepare examples of how you've maintained high client satisfaction in previous roles. This could involve discussing specific situations where you resolved issues or improved processes, showcasing your customer-oriented focus.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your enthusiasm for joining our proactive team.
We think you need these skills to ace Order Management Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Order Management Agent. Highlight your relevant experience in managing orders and customer satisfaction in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your proficiency in order processing systems and any experience with SAP or Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-oriented approach and attention to detail. Use specific examples from your past roles to demonstrate how you can contribute to maintaining high client satisfaction.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Huntress - Bracknell
✨Understand the Order Management Process
Familiarise yourself with the entire order management process, from initiation to delivery. Be prepared to discuss how you would handle various scenarios, such as delays or customer inquiries, to demonstrate your problem-solving skills.
✨Showcase Your Customer Orientation
Since client satisfaction is key in this role, think of examples where you've gone above and beyond for a customer. Highlight your ability to maintain a positive attitude even in challenging situations.
✨Highlight Relevant Experience with Systems
If you have experience with order processing systems like SAP or Salesforce, make sure to mention it. Discuss how you've used these tools to improve efficiency or accuracy in previous roles.
✨Prepare Questions About Team Collaboration
This role involves working closely with supply chain and logistics teams. Prepare thoughtful questions about how these teams collaborate and what challenges they face, showing your interest in being a proactive team member.
