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- Tasks: Provide exceptional service to students and families via phone, email, and web chat.
- Company: Join Wiltshire College & University Centre, a key player in Wiltshire's economy and education.
- Benefits: Enjoy competitive salary, 30 days leave, pension scheme, and discounts with retailers.
- Why this job: Be the first point of contact, making a real impact in your community while developing skills.
- Qualifications: Strong communication skills and Level 2 literacy/numeracy qualifications required.
- Other info: Part-time role with a commitment to diversity and safeguarding.
The predicted salary is between 13000 - 14000 £ per year.
Wiltshire College & University Centre have a great opportunity for a Customer Service Advisor to join our team.
About Us: Wiltshire College & University Centre plays a vital role in Wiltshire's economy, inspiring people to develop the skills they need to achieve. Our four campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our turnover is around £42 million per annum, we employ some 650 staff, and support around 11,500 students.
The Role: Wiltshire College & University Centre is looking for a Customer Service Advisor to provide an exceptional service to students, families, and the wider community. You will be the first point of contact, helping with course information, enrolments, and general inquiries.
Key Responsibilities:
- Telephones: Answer calls, provide course information, and handle messages.
- Admissions: Support applications and assist with student enrolments.
- Customer Service: Offer exceptional service via phone, email, and web chat.
- Information & Enquiries: Provide impartial guidance on courses, fees, finance, and entry criteria.
You: The ideal candidate will have:
- Strong communication skills
- Positive, customer-focused attitude
- The ability to multitask in a fast-paced environment
- Ability to be a team player with attention to detail
Essential Qualifications: Hold a Literacy and numeracy level 2 qualification (GCSE A-C/9-4) or equivalent.
Benefits:
- Competitive salary
- 30 days annual leave for Professional Service Staff plus bank holidays and additional closure days over the Christmas period
- Automatic enrolment into the Local Government Pension Scheme
- Access to our Employee Assistance Programme (EAP)
- Discounts with a wide variety of retailers
- Free onsite car parking.
Application Process: Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in Keeping Children Safe in Education. This involves conducting enhanced DBS checks, including checks against the children's barred list, and other employment verifications, including an online presence review for shortlisted candidates.
We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.
As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.
To submit your application for this exciting opportunity, please click Apply now. Applications for this role close on the 9th May 2025.
Customer Services Advisor - Contact Centre in Trowbridge, Wiltshire employer: Wiltshire College & University Centre
Contact Detail:
Wiltshire College & University Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor - Contact Centre in Trowbridge, Wiltshire
✨Tip Number 1
Familiarise yourself with the services offered by Wiltshire College & University Centre. Understanding their courses and community impact will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for students and families, being able to convey information clearly and confidently is crucial.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your past experiences where you've successfully managed multiple responsibilities at once. This will highlight your suitability for the fast-paced environment of a contact centre.
✨Tip Number 4
Research common customer service scenarios and how to handle them effectively. Being prepared with strategies for dealing with inquiries or complaints can set you apart as a proactive candidate.
We think you need these skills to ace Customer Services Advisor - Contact Centre in Trowbridge, Wiltshire
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Customer Services Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience, particularly in a contact centre environment. Use specific examples to demonstrate your strong communication skills and customer-focused attitude.
Showcase Your Qualifications: Make sure to mention your Literacy and Numeracy Level 2 qualifications (or equivalent) clearly in your application. If you have any additional relevant certifications or training, include those as well.
Follow Application Instructions: Ensure that you follow the application process outlined in the job posting. Submit your application through the specified platform and double-check that all required documents are included before the closing date.
How to prepare for a job interview at Wiltshire College & University Centre
✨Showcase Your Communication Skills
As a Customer Services Advisor, strong communication is key. Be prepared to demonstrate your ability to convey information clearly and effectively during the interview. Practice answering common questions in a concise manner, and consider using examples from past experiences where you successfully communicated with customers.
✨Emphasise Your Customer-Focused Attitude
The role requires a positive, customer-focused attitude. During the interview, share specific instances where you went above and beyond to assist a customer or resolve an issue. This will highlight your commitment to providing exceptional service, which is crucial for this position.
✨Demonstrate Multitasking Abilities
In a fast-paced environment like a contact centre, multitasking is essential. Be ready to discuss how you've managed multiple tasks simultaneously in previous roles. You might even want to prepare a scenario where you successfully handled several inquiries at once, showcasing your organisational skills.
✨Prepare for Common Questions
Anticipate questions related to admissions, course information, and general inquiries. Research Wiltshire College & University Centre and its offerings so you can answer confidently. Showing that you understand the institution's mission and values will impress the interviewers and demonstrate your genuine interest in the role.
