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- Tasks: Analyze customer data to identify gambling patterns and monitor player behavior.
- Company: Join a leading online gaming company focused on creating a safe gaming environment.
- Benefits: Flexible shifts, opportunity for remote work, and a chance to make a real impact.
- Why this job: Be part of a mission-driven team dedicated to player safety and sustainability.
- Qualifications: Strong analytical skills and a passion for customer service are essential.
- Other info: Shifts cover 6am to 2am, with varying patterns throughout the year.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE ROLE Our mission is to create the safest and greatest online gaming experience and our dedicated team of executives are at the forefront of identifying and interacting with our customers to educate and inform on how to remain safe whilst enjoying our sites. We want to be there for our customers, so this role covers 6am till 2am, 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during interview. YOU WILL BE RESPONSIBLE FOR: Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling. Monitoring player behaviour and making risk based, self driven decisions Promote the importance of sustainability across external and internal stakeholders. Building relationships with our customers via email, chat, and phone across all of our managed brands Coach our frontline teams to make informed decisions to safeguard our players and protect our brand reputation.
Player Protection Officer employer: LeoVegas UK
Contact Detail:
LeoVegas UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Player Protection Officer
✨Tip Number 1
Familiarize yourself with the latest trends and regulations in player protection and responsible gaming. This knowledge will not only help you understand the role better but also demonstrate your commitment to creating a safe gaming environment.
✨Tip Number 2
Practice your communication skills, especially in handling sensitive topics. Since you'll be interacting with customers via email, chat, and phone, being able to convey empathy and understanding is crucial.
✨Tip Number 3
Get comfortable with data analysis tools and techniques. As the role involves interpreting customer data to identify patterns, having a solid grasp of analytics will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to work flexible hours. Since the position requires covering shifts from 6am to 2am, highlighting your availability and willingness to adapt to varying schedules will make you a more attractive candidate.
We think you need these skills to ace Player Protection Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Player Protection Officer position. Understand the responsibilities and the skills required, especially around data analysis and customer interaction.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in data analysis, customer service, or risk management. Use specific examples that demonstrate your ability to interpret data and make informed decisions.
Showcase Communication Skills: Since the role involves building relationships with customers through various channels, highlight your communication skills. Provide examples of how you've effectively communicated with customers or teams in past roles.
Tailor Your Application: Customize your application materials to reflect the company's mission of creating a safe online gaming experience. Mention your commitment to player protection and sustainability in your motivation letter.
How to prepare for a job interview at LeoVegas UK
✨Understand the Role
Make sure you have a clear understanding of what a Player Protection Officer does. Familiarize yourself with the responsibilities, especially around interpreting data sets and monitoring player behavior. This will help you answer questions confidently.
✨Show Your Analytical Skills
Be prepared to discuss your experience with data analysis. Highlight any relevant tools or methodologies you've used in the past to identify patterns or trends, especially in relation to problem gambling.
✨Emphasize Communication Skills
Since the role involves building relationships with customers through various channels, be ready to demonstrate your communication skills. Share examples of how you've effectively interacted with customers or coached teams in previous roles.
✨Discuss Flexibility and Availability
Given the varying shift patterns required for this position, be honest about your availability. Discuss your willingness to work different shifts and how you manage work-life balance, showing that you're committed to the role.
