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- Tasks: Engage with customers over the phone to enhance their digital lives and recommend products.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction and employee development.
- Benefits: Enjoy a competitive salary, flexible working options, online GP access, and generous family leave.
- Why this job: Be part of a supportive team culture with tailored training and opportunities for career growth.
- Qualifications: No specific experience required; just bring your confidence and communication skills!
- Other info: Start date is 9th June 2025, with the option for occasional home working.
The predicted salary is between 25087 - 25684 £ per year.
Where: EE Lancaster Contact Centre
Salary: £25,087 (£12.82 p/h) rising to £25,684 (£13.12 p/h) at 8 months in role, plus uncapped commission!
Start Date: 9th June 2025
Full Time: 37.5 hours per week
If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferrable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.
We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Lancaster?
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 rising to £25,684 after 8 months of being here, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan – Giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Call Center Agent employer: EE
Contact Detail:
EE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Center Agent
✨Tip Number 1
Familiarise yourself with EE's products and services. Understanding what you’ll be discussing with customers will not only boost your confidence but also help you engage more effectively during the interview process.
✨Tip Number 2
Practice your communication skills. Since this role involves talking to customers, try role-playing scenarios with friends or family to enhance your ability to ask questions and build rapport.
✨Tip Number 3
Research common customer service scenarios and how to handle them. Being prepared for potential challenges will demonstrate your problem-solving skills and readiness for the role.
✨Tip Number 4
Showcase your flexibility and adaptability. Highlight any experiences where you've successfully managed changing situations, as this aligns well with the supportive and flexible culture at EE.
We think you need these skills to ace Call Center Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any roles that involved customer interaction or sales. Use keywords from the job description to demonstrate that you understand what EE is looking for in a Call Center Agent.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and enthusiasm for the role. Mention specific examples of how your life experiences have prepared you for this position, such as negotiating with family or building relationships.
Showcase Your Skills: In your application, emphasise your ability to connect with people and your confidence in discussing products. Highlight any previous experience in sales or customer service, even if it was informal, to show your transferable skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Call Center Agent role.
How to prepare for a job interview at EE
✨Show Your Communication Skills
As a Call Center Agent, your ability to communicate effectively is key. During the interview, demonstrate your confidence in speaking and engaging with others. Practice active listening and be prepared to answer questions clearly and concisely.
✨Highlight Transferable Skills
Think about your past experiences that relate to the role. Whether it's negotiating with family or building relationships, share these examples to show how your life skills can translate into success in a sales advisor position.
✨Understand EE's Products and Services
Do your homework on EE’s offerings before the interview. Familiarise yourself with their products and services so you can discuss how they enhance customers' digital lives. This will show your genuine interest in the role and the company.
✨Emphasise Flexibility and Adaptability
EE values flexibility, so be ready to discuss how you can adapt to different situations. Share examples of how you've managed your time or adjusted your approach in previous roles, especially in customer service or sales environments.
