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For Companies At a Glance
- Tasks: Lead service delivery for major customers, ensuring performance and satisfaction targets are met.
- Company: Join Computacenter, a vibrant community focused on delivering excellence in customer service.
- Benefits: Enjoy remote work flexibility with occasional in-person meetings and a supportive team environment.
- Why this job: Make a real impact daily while collaborating with diverse teams and building strong customer relationships.
- Qualifications: Bring a team-first mindset, strong stakeholder management skills, and familiarity with ITIL and data analysis tools.
- Other info: This role is primarily remote, with occasional meetings in Sheffield, Nottingham, or Manchester.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Life on the team
Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're leading virtual teams or liaising directly with key stakeholders, you'll play a vital role in shaping and supporting the services that keep our customers thriving. Expect variety, challenge, and the opportunity to make a real difference—every single day.
What you'll do
As a Customer Delivery Manager, you’ll take charge of service delivery for one or more major customers. You’ll ensure we meet (and exceed!) performance, quality, and satisfaction targets—while keeping a sharp eye on contractual and financial success.
- Lead, inspire, and support both direct and virtual teams across multiple service lines
- Build strong relationships with customers, ensuring we're always aligned to their evolving needs
- Monitor and report on service performance, driving continuous improvement
- Identify and manage service risks, issues, and opportunities
- Collaborate with internal and external partners across a supplier ecosystem
- Actively contribute to account strategy, communications, and people development plans
- Support on-call major incident management on a rota basis
What you'll need
We’re looking for someone who’s more than a manager—you’re a motivator, collaborator, and trusted advisor. To thrive in this role, you’ll bring:
- A team-first mindset with a “One Customer, One Team” approach
- A collaborative and inclusive leadership style, with the ability to engage and inspire
- Strong stakeholder management skills and a flair for relationship-building
- Curiosity and creativity—always seeking better ways to add value
- Excellent presentation, communication, and data analysis skills
- ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy
- Confidence in Excel and PowerPoint, with a keen eye for trends and insights
Please note: This role is primarily remote, with occasional in-person meetings (up to once or twice a month) in Sheffield, Nottingham, or Manchester.
Customer Delivery Manager employer: Computacenter
Contact Detail:
Computacenter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL v4 principles and how they apply to service delivery. Being able to discuss specific examples of how you've implemented these practices in previous roles will show your expertise and alignment with the job requirements.
✨Tip Number 2
Highlight your experience in leading virtual teams, as this is crucial for the role. Prepare anecdotes that demonstrate your ability to inspire and motivate team members remotely, showcasing your collaborative leadership style.
✨Tip Number 3
Brush up on your data analysis skills, particularly in Excel. Be ready to discuss how you've used data to drive service performance improvements in past positions, as this will resonate well with the expectations of the role.
✨Tip Number 4
Prepare to discuss your stakeholder management strategies. Think of specific instances where you've built strong relationships with customers and how you ensured their needs were met, as this is a key aspect of the Customer Delivery Manager position.
We think you need these skills to ace Customer Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Customer Delivery Manager at Computacenter. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Your CV should reflect your leadership experience, stakeholder management skills, and any relevant ITIL certifications. Use clear headings and bullet points to make it easy for recruiters to see your achievements and qualifications.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your collaborative approach. Provide specific examples of how you've led teams or improved service delivery in previous roles to demonstrate your fit for the position.
Highlight Relevant Skills: Make sure to emphasise your communication, data analysis, and presentation skills in your application. Mention your familiarity with tools like ServiceNow and Excel, as these are crucial for the role.
How to prepare for a job interview at Computacenter
✨Showcase Your Leadership Style
As a Customer Delivery Manager, it's crucial to demonstrate your collaborative and inclusive leadership style. Be prepared to share examples of how you've inspired and engaged teams in the past, highlighting your ability to motivate others and foster a 'One Customer, One Team' mindset.
✨Emphasise Relationship-Building Skills
Strong stakeholder management is key for this role. During the interview, discuss your experience in building and maintaining relationships with customers and partners. Use specific examples to illustrate how you've aligned services with evolving customer needs.
✨Prepare for Performance Metrics Discussion
Expect questions about how you monitor and report on service performance. Be ready to talk about the metrics you've used in previous roles, how you've driven continuous improvement, and any tools like ServiceNow or ITSM Remedy that you've utilised.
✨Demonstrate Your Analytical Skills
Since the role requires confidence in Excel and PowerPoint, prepare to discuss how you've used data analysis to identify trends and insights. Bring examples of how your analytical skills have contributed to successful service delivery and decision-making.
