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- Tasks: Support account management and help clients understand our product value.
- Company: Pion connects retailers with the youth market through innovative technology.
- Benefits: Enjoy hybrid working, 30 days leave, wellness perks, and discounts from top brands.
- Why this job: Join a diverse team at an award-winning company focused on personal growth and inclusivity.
- Qualifications: Experience in data analysis, stakeholder management, and product optimisation preferred.
- Other info: We welcome all applicants, regardless of meeting every requirement.
The predicted salary is between 28800 - 43200 £ per year.
A little bit about us… We make life more affordable. Pion produces award-winning technology for the biggest retailers on the planet, connecting them with the youth market. We’re always innovating and driving our SHARP values to offer new solutions that satisfy our consumers, drive ROI for our clients and create an empowering workplace for our employees.
Equity, Diversity & Inclusion at Pion: At Pion, inclusivity, diversity, and respect are at our core. We value accountability and are fully transparent about our ED&I efforts—our commitments and internal stats are open for all to see. Our culture is shaped by our people, and it’s all part of life at Pion. Research shows that while men apply to jobs when they meet 60% of the requirements, women and those in underrepresented groups tend to only apply when they tick every box. We don’t think you should have to tick every box. We value your uniqueness, and it goes without saying that all applications are welcome, even if you don’t think you fit the criteria. If you need any adjustments to support you with your application, just drop us an email.
About the role: As a result of our incredible success and growth, we are looking for a Customer Success Executive to join us. You'll be working alongside our go-to-market teams to grow, retain and take care of well-known brands, such as Asos, Gymshark, Lego and many more!
Responsibilities include:
- Supporting the account management team in enabling clients to understand the value that our products bring to their business.
- Kick-Off calls ensuring new clients understand our value proposition.
- Updating our clients on progress, using monthly and quarterly business reviews to maintain accountability, and ensure we’re aligning with their strategic aims.
- Implementation and management of success plans.
- Identifying any brands which may be a churn risk, and ensuring the best standard of contact and planning to mitigate any issues.
- Identifying expansion opportunities.
- Campaign reviews to set clear goals, analyse data and suggest optimisations to drive further expansion.
A little bit about you… We’d really like to hear from you, if you have:
- Experience working across multiple product lines.
- An ability to use & analyse data and metrics regularly to help advise and make decisions.
- Experience with recommending & implementing programme optimisations.
- An ability to identify & generate opportunities for expansion and upsell.
- Experience working with & managing multiple stakeholders.
- Affiliate experience preferred but not essential.
Life at Pion: Let’s take a look at just a few things that make Pion an amazing place to work…
- Competitive salary.
- 30 days annual leave plus bank holidays.
- Accredited 'Great Place To Work’ company in three categories.
- Hybrid working, the ability to collaborate with colleagues but also pick three days you'd prefer to work from home.
- Flexible working hours (starting between 8am - 10am).
- Focus on welfare, including gym memberships, wellness challenges, mental health first aider and health cash plan.
- Incredible partnership discounts for the biggest brands in the world, including Google, Apple, GymShark, Domino's and Uber!
- Commitment to personal development and career growth, including learning budgets, coaching workshops and progression plans.
- £200 work from home set up allowance to put towards your home office.
Want to know more? Check out our career site for everything you need to know about starting a career with Pion. Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Pion may collect your personal data for recruiting, global organisation planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Pion’s use of your personal information.
Customer Success Executive employer: Wearepion
Contact Detail:
Wearepion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Pion's SHARP values and how they relate to customer success. Understanding their core principles will help you align your approach during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Research the brands you'll be working with, like Asos and Gymshark. Knowing their business models and recent campaigns can give you an edge in discussions about how to support them effectively.
✨Tip Number 3
Prepare examples of how you've used data to drive decisions in previous roles. Being able to showcase your analytical skills will be crucial for the Customer Success Executive position.
✨Tip Number 4
Network with current or former employees of Pion on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Pion's values, especially their commitment to equity, diversity, and inclusion. Reflect this understanding in your application by highlighting how your unique experiences align with their culture.
Tailor Your CV: Make sure your CV is tailored to the Customer Success Executive role. Emphasise relevant experience, particularly in account management, data analysis, and stakeholder management, as these are key responsibilities of the position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your enthusiasm for the role and the company. Mention specific brands you’ve worked with or relevant projects that showcase your ability to drive success.
Highlight Your Achievements: In your application, focus on quantifiable achievements from previous roles. Use metrics to illustrate how you've contributed to client success, optimised programmes, or identified expansion opportunities, as these will resonate with Pion's goals.
How to prepare for a job interview at Wearepion
✨Understand Pion's Values
Before your interview, take some time to research Pion's SHARP values and their commitment to equity, diversity, and inclusion. Be prepared to discuss how your personal values align with theirs and how you can contribute to their culture.
✨Showcase Your Data Skills
As a Customer Success Executive, you'll need to analyse data regularly. Prepare examples of how you've used data to drive decisions or optimise programmes in previous roles. This will demonstrate your analytical skills and ability to add value.
✨Prepare for Stakeholder Management Questions
Expect questions about your experience managing multiple stakeholders. Think of specific instances where you've successfully navigated complex relationships and how you ensured all parties were satisfied with the outcomes.
✨Highlight Your Adaptability
Pion values innovation and adaptability. Be ready to discuss times when you've had to adapt to changes or challenges in your work environment. This will show that you're flexible and can thrive in a dynamic setting.
