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- Tasks: Lead retention marketing strategies to boost customer loyalty and repeat purchases.
- Company: Join ATOLEA Jewelry, a fast-growing eCommerce brand focused on affordable, waterproof jewelry.
- Benefits: Enjoy a dynamic work culture with opportunities for professional growth and development.
- Why this job: Be part of an innovative team shaping customer experiences in the jewellery industry.
- Qualifications: 3+ years in DTC eCommerce retention marketing; strong analytical and copywriting skills required.
- Other info: Submit your resume, cover letter, and portfolio showcasing your marketing successes.
The predicted salary is between 28800 - 42000 £ per year.
ATOLEA Jewelry is a rapidly growing women's eCommerce jewelry brand whose mission is to create high-quality, affordable, and 100% waterproof jewelry that enhances our customers' everyday lives! We seek a strategic and data-driven Retention Marketing Manager to elevate our customer lifecycle programs, boost repeat purchases, and build lasting relationships with our community.
Job Summary
As our Retention Marketing Manager, you'll develop, implement, and optimize end-to-end lifecycle marketing strategies to increase customer lifetime value, amplify profitability, and maximize customer retention across lead generation, email, SMS, push notification, WhatsApp, direct mail, and loyalty channels.
Responsibilities
- Retention Strategy Development: Create and implement a comprehensive retention strategy, including lead generation, email, SMS, push notification, WhatsApp, direct mail, and loyalty programs to increase customer lifetime value, amplify profitability, and maximize customer retention.
- Lifecycle Automation Strategy, Management & Optimization: Strategize, implement, quality-assure, and optimize email, SMS, push notification, WhatsApp, and direct mail retention marketing automations (flows).
- Quarterly Campaign Calendar Planning: Create a quarterly broadcast campaign calendar, evaluating historical performance, upcoming key dates, brand goals, and offers to inform campaign marketing event recommendations.
- Lifecycle Campaign Strategy, Management & Optimization: Strategize, implement, quality-assure, and optimize email, SMS, push notification, WhatsApp, and direct mail retention marketing broadcast campaigns.
- Lead Generation: Strategize, implement, quality-assure, and optimize lead generation opt-in methods to maximize zero-party contact data.
- Customer Segmentation & Personalization: Leverage customer and lifecycle data to build segmented, personalized, and behaviour-driven retention marketing automations, campaigns, and experiences.
- Copywriting: Craft compelling, on-brand, short, direct-response copywriting that obliterates indifference, resonates, and strikes a nerve.
- A/B Testing & Experimentation: Strategize, implement, and evaluate rigorous A/B testing on retention marketing subject lines, preview text, sender name, send times and delays, copywriting, design, content, message type, offers, call-to-actions, and landing pages to maximize engagement, submit form rates, conversion rates and revenue.
- Deliverability: Evaluate and optimize retention marketing channel deliverability to ensure optimal inbox placement and performance.
- Loyalty & Referral Programs: Manage and evolve our loyalty and referral programs to increase repeat purchases and advocacy.
- Data Analysis & Reporting: Track, analyze, and report on retention marketing performance, KPIs (including LTV, repeat purchase rate, churn), and optimizations, making data-backed recommendations for continuous improvement.
- Compliance & Best Practices: Ensure all email and SMS campaigns comply with regulations such as CAN-SPAM, GDPR, and TCPA.
- Cross-Functional Collaboration: Work closely with design and product teams to align messaging with brand strategy and ensure a cohesive customer experience.
- Customer Insights & Trends: Stay up-to-date with retention marketing industry trends, new tools, and best practices to keep our retention marketing efforts cutting-edge.
Qualifications
- 3+ years of experience in DTC eCommerce retention/lifecycle marketing.
- Deep hands-on experience with the retention marketing platforms Mailchimp forms, Klaviyo email & SMS, PushOwl push notifications, Charles WhatsApp, and PostPilot direct mail.
- Strong analytical skills with experience in data-driven marketing and retention marketing KPI tracking.
- Proven track record of increasing CLTV and reducing churn through creative retention tactics.
- Excellent copywriting and content review skills, with an eye for on-brand tone and visual storytelling.
- Understanding of customer psychology and behaviour-based marketing.
- Deep experience strategizing and running A/B experiments to optimize performance.
- Familiarity with email, SMS, and WhatsApp compliance regulations.
- Ability to manage multiple retention marketing channels and deadlines efficiently.
Why Join Us?
Be part of a rapidly growing, mission-focused, innovative brand committed to industry-leading excellence. Opportunities for long-term professional growth, learning, and development within a rapidly expanding brand. A collaborative, empowering, and dynamic work environment and company culture.
How to Apply
If you're passionate about crafting impactful customer journeys and driving growth through innovative, data-driven retention strategies, we'd love to hear from you! Please submit your: Resume, Cover letter, and a portfolio of past retention marketing successes that showcase your strategic thinking and results. Join us in shaping the future of premium, affordable, and 100% waterproof jewelry!
Retention Marketing Manager employer: Atolea Jewelry
Contact Detail:
Atolea Jewelry Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Marketing Manager
✨Tip Number 1
Familiarise yourself with ATOLEA Jewelry's brand values and mission. Understanding their focus on high-quality, affordable, and waterproof jewelry will help you align your retention strategies with their goals during interviews.
✨Tip Number 2
Showcase your experience with the specific retention marketing platforms mentioned in the job description, like Klaviyo and Mailchimp. Be prepared to discuss how you've used these tools to drive customer engagement and retention in your previous roles.
✨Tip Number 3
Prepare examples of successful A/B tests you've conducted in the past. Highlight how these experiments led to measurable improvements in customer retention or engagement, as this will demonstrate your analytical skills and data-driven approach.
✨Tip Number 4
Stay updated on the latest trends in retention marketing and eCommerce. Being able to discuss recent developments or innovative strategies during your interview will show that you're proactive and passionate about the field.
We think you need these skills to ace Retention Marketing Manager
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter for the Retention Marketing Manager position. Highlight your experience with eCommerce retention strategies and how they align with ATOLEA Jewelry's mission and goals.
Showcase Relevant Experience: In your resume, emphasise your 3+ years of experience in DTC eCommerce retention marketing. Include specific examples of how you've increased customer lifetime value and reduced churn through innovative tactics.
Include a Portfolio: Prepare a portfolio that showcases your past retention marketing successes. Include case studies or examples of campaigns you've managed, focusing on your strategic thinking and measurable results.
Highlight Analytical Skills: Demonstrate your strong analytical skills in both your resume and cover letter. Mention any experience you have with data-driven marketing and tracking KPIs relevant to retention marketing.
How to prepare for a job interview at Atolea Jewelry
✨Know Your Metrics
Familiarise yourself with key performance indicators relevant to retention marketing, such as customer lifetime value (CLTV) and repeat purchase rates. Be prepared to discuss how you've used data to drive decisions in your previous roles.
✨Showcase Your Copywriting Skills
Since the role requires excellent copywriting, bring examples of your past work that demonstrate your ability to craft compelling messages. Highlight how your writing has contributed to successful campaigns.
✨Demonstrate A/B Testing Experience
Be ready to talk about specific A/B tests you've conducted in the past. Discuss what you tested, the results, and how those insights informed future strategies. This shows your analytical mindset and commitment to optimisation.
✨Understand Customer Psychology
Prepare to discuss how understanding customer behaviour influences your marketing strategies. Share examples of how you've tailored campaigns based on customer insights to improve engagement and retention.
