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- Tasks: Provide technical support and resolve issues for customers in North London.
- Company: Franke is a leader in innovative solutions, committed to excellence in service.
- Benefits: Enjoy 25 days holiday, private healthcare, and opportunities for professional growth.
- Why this job: Join a collaborative team and make a real impact in customer relations.
- Qualifications: 2 years experience in the coffee machine or vending industry required.
- Other info: Participate in an on-call rota and manage stock levels effectively.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Service Engineer based in North London. The Service Engineer is responsible for providing technical support to our customers and resolving ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues, ensuring that reliability issues are addressed promptly. Any issues with van stock or training needs should be reported back to the Regional Service Managers.
Your responsibilities include:
- Ensuring adherence to Franke UK Technical Standards and Processes
- Participating in the on-call weekend rota for engineer technical assistance and reactive calls (1 every 4 weekends)
- Highlighting technical skills gaps
- Managing stock levels
- Managing customer relations at a site level
- Keeping up to date with all company admin and training courses
Additionally, you will need to:
- Identify issues requiring Account Support due to ongoing customer issues
Requirements:
Candidates should demonstrate understanding and experience relevant to the Field Engineer role, including:
- Minimum 2 years experience working in the coffee machine or vending industry
- Proficiency with phones and laptops
Other qualities include:
- Excellent communication skills
- Personal integrity
- Ability to analyze and prioritize tasks
- Understanding when to inform and escalate issues
- Willingness to perform ad hoc duties as required
What we offer you:
- The opportunity to work in a collaborative and innovative environment
- Professional growth and development opportunities
- Competitive salary and benefits package
- Being part of a company committed to excellence and innovation
- 25 days of holiday
- Private healthcare with options to include partners and children
Contact Detail:
Franke LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - North London
✨Tip Number 1
Familiarise yourself with the coffee machine and vending industry. Understanding the technical aspects and common issues faced in this field will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 2
Network with current or former Field Service Engineers, especially those who have worked with Franke or similar companies. They can provide valuable insights into the role and company culture, which can be beneficial during your application process.
✨Tip Number 3
Prepare to discuss your experience with customer relations. Since managing customer interactions is a key part of the role, think of specific examples where you've successfully resolved issues or improved customer satisfaction.
✨Tip Number 4
Be ready to showcase your problem-solving skills. During interviews, you may be asked to describe how you would handle specific technical challenges or customer complaints, so practice articulating your thought process clearly.
We think you need these skills to ace Field Service Engineer - North London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the coffee machine or vending industry. Emphasise your technical skills and any previous roles that involved customer relations or technical support.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your understanding of Franke's technical standards and how your experience aligns with their needs.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers or colleagues in past roles. This is crucial for the Field Service Engineer position.
Highlight Problem-Solving Abilities: Include instances where you've successfully resolved technical issues or managed stock levels. This will demonstrate your ability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Franke LLC
✨Showcase Your Technical Knowledge
Make sure to brush up on your technical skills related to coffee machines and vending systems. Be prepared to discuss specific issues you've resolved in the past and how you approached them, as this will demonstrate your hands-on experience.
✨Emphasise Communication Skills
Since the role involves managing customer relations, highlight your communication abilities. Prepare examples of how you've effectively communicated with customers or colleagues to resolve issues, ensuring you convey your personal integrity and professionalism.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss scenarios where you've had to analyse and prioritise tasks under pressure. This will show your potential employer that you can handle the demands of the job and know when to escalate issues appropriately.
✨Understand Company Standards
Familiarise yourself with Franke UK's Technical Standards and Processes. Showing that you understand their expectations and are committed to adhering to them will set you apart as a candidate who is serious about the role.
