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- Tasks: Provide 2nd Line Support and VIP assistance to senior stakeholders.
- Company: Join a globally recognised business expanding in the UK with a strong EU presence.
- Benefits: Enjoy hybrid working, 33 days holiday, and a competitive salary package.
- Why this job: Experience a dynamic role with autonomy and a great work/life balance.
- Qualifications: Must have 2nd Line Support experience and knowledge of Windows, SQL, and Azure.
- Other info: Be the first UK-based support engineer in a growing team!
The predicted salary is between 24000 - 28000 £ per year.
Excellent opportunity for a confident 2nd Line Support Engineer with stakeholder management experience to join a world renowned business offering a brilliant work/life balance, a varied and interesting day job, and a great benefits package! This company is relatively new in the UK but is very well established across the EU. They are diversifying their team here and are looking to add a 2nd Line Support Engineer on a permanent basis to the team.
In this role you will provide 2nd Line Support across the UK and Ireland. You’ll also provide VIP support to the CEO and CISO who are both based in the UK. You’ll join a wider team of Support Engineers but you’ll be the very first to be based in the UK, instead of Europe. You’ll work 9-5, Monday to Friday, 3 days in the office, 2 from home.
The ideal candidate will be a confident 2nd Line Support Engineer with good stakeholder management experience within a commutable radius of Hereford. Candidates must have:
- Windows 10 & 11 support experience
- Microsoft Server 2016-2020 experience
- Some SQL Server experience
- Good Azure support experience
This is a fantastic opportunity to join a global powerhouse in their field offering a technically fascinating position, variety in your day to day, and plenty of autonomy to stamp your mark on a brand new position to this business!
The Role:
- 2nd Line Support
- VIP support / Stakeholder Management
- Joining a wider team of IT Support, but the first in the UK
- 9-5, Monday to Friday, Hybrid working (3 in, 2 from home)
The Person:
- 2nd Line Support Experience
- Confident dealing with Senior Stakeholders
- Windows experience – 10 & 11, Server 2016-2020, SQL Server, and Azure
- Commutable to Hereford 3 days a week
We are an equal opportunities employer and welcome applications from all suitable candidates.
Information Technology Support Specialist employer: Rise Technical
Contact Detail:
Rise Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, Microsoft Server 2016-2020, SQL Server, and Azure. Being able to discuss your hands-on experience with these systems during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have with VIP support or stakeholder management. Prepare examples of how you've successfully managed relationships with senior stakeholders, as this is a key aspect of the role.
✨Tip Number 3
Research the company’s presence in the UK and EU markets. Understanding their business model and recent developments can help you tailor your conversation during interviews and show your genuine interest in joining their team.
✨Tip Number 4
Since this position involves hybrid working, be prepared to discuss your strategies for maintaining productivity and communication while working from home. This will show that you are adaptable and ready for the hybrid work environment.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd Line Support experience, particularly with Windows 10 & 11, Microsoft Server 2016-2020, SQL Server, and Azure. Use specific examples to demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that showcases your confidence in dealing with senior stakeholders and your ability to provide VIP support. Mention your interest in the hybrid working model and how it aligns with your work-life balance.
Highlight Relevant Experience: In your application, emphasise any previous roles where you provided 2nd Line Support or managed stakeholder relationships. This will show the company that you have the necessary experience for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Support Specialist.
How to prepare for a job interview at Rise Technical
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows 10 & 11, Microsoft Server 2016-2020, SQL Server, and Azure during the interview. Be prepared to discuss specific scenarios where you've successfully resolved technical issues using these technologies.
✨Demonstrate Stakeholder Management Experience
Since this role involves VIP support for senior stakeholders, it's crucial to convey your confidence in dealing with high-level individuals. Share examples of how you've effectively communicated and managed expectations with stakeholders in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when troubleshooting common IT issues, especially those relevant to 2nd Line Support.
✨Emphasise Your Adaptability
As the first 2nd Line Support Engineer based in the UK for this company, showcasing your adaptability and willingness to take on new challenges will be key. Discuss any experiences where you've successfully adapted to new environments or processes.
