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- Tasks: Lead a team supporting global end-user technologies and optimise tech performance.
- Company: Join a highly reputable financial services corporation with a strong focus on innovation.
- Benefits: Enjoy a competitive day rate and hybrid working options for better work-life balance.
- Why this job: Be at the forefront of tech adoption, driving change in a modern, secure infrastructure.
- Qualifications: Experience in leading teams and excellent knowledge of Microsoft Windows is essential.
- Other info: This role offers a 6/12 month project with a two-stage interview process starting ASAP.
The predicted salary is between 36000 - 60000 £ per year.
A highly reputable financial services corporation is seeking an experienced EUX / EUT Support Manager to lead a team of 2nd line engineers supporting global end-user technologies. In this role, you’ll collaborate closely with infrastructure, applications, and security teams to ensure seamless end-to-end performance across the organisation. You’ll play a key role in driving the adoption of Azure, SharePoint, Windows 11, and Intune, with your leadership being instrumental in optimising end-user technology and supporting the company’s transition to a modern, scalable, and secure infrastructure.
Core responsibilities:
- Manage workload and priorities for the End User Technology Team
- Automate, orchestrate, and integrate processes to simplify end user technology deployment
- Ensure End User Support targets are met or exceeded, with performance visibility through reporting and dashboards
- Manage the EUT budget, contribute to planning and reforecasting
- Collaborate with strategic partners to manage end user technology hardware and address performance issues
- Line manage and coach direct reports, handling performance, development, and recruitment
- Coordinate with third-party maintenance and support providers
- Maintain End User Support documentation and IT hardware/software asset register
Core skill requirements:
- Excellent knowledge of Microsoft Windows Operating System is essential
- Experience leading a team responsible for end user technology is essential
- Good knowledge of End User Computing/Mobile Device Management/Collaboration Tools and Meeting Room technologies is essential
- Basic knowledge of Enterprise Technologies is essential
- Good knowledge of ITIL basics and principles is desirable
Nice to Have:
- Experience with End User Technologies such as Azure, Azure AD, SharePoint and Intune
2 stage interview process, to start ASAP.
End User Support Manager employer: Intec Select
Contact Detail:
Intec Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, SharePoint, and Intune. Being able to discuss your hands-on experience or knowledge of these tools during interviews will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to coaching and developing team members, as this is a key aspect of the role.
✨Tip Number 3
Understand the importance of performance metrics in end-user support. Be prepared to talk about how you have used reporting and dashboards to track team performance and improve service delivery in previous roles.
✨Tip Number 4
Research the company’s culture and values, especially in relation to their transition to modern infrastructure. Tailoring your responses to align with their goals will show that you are not only qualified but also a good fit for their team.
We think you need these skills to ace End User Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with end-user technologies, team leadership, and any relevant certifications. Use keywords from the job description to demonstrate that you meet the core skill requirements.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of End User Support Manager. Mention specific experiences where you've successfully led teams or improved processes in end-user technology.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in managing end-user support teams and your familiarity with tools like Azure, SharePoint, and Intune. Use metrics to quantify your success where possible.
Prepare for Interviews: Anticipate questions related to team management, performance metrics, and your approach to automating processes. Be ready to discuss how you would handle specific challenges in end-user support.
How to prepare for a job interview at Intec Select
✨Showcase Your Leadership Skills
As an End User Support Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific achievements that demonstrate your ability to motivate and develop your team.
✨Demonstrate Technical Expertise
Make sure you have a solid understanding of the technologies mentioned in the job description, such as Azure, SharePoint, and Windows 11. Be ready to answer technical questions and possibly solve problems on the spot to showcase your expertise.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about past experiences where you had to manage workload, automate processes, or handle performance issues, and be ready to discuss these in detail.
✨Understand the Company Culture
Research the financial services corporation and understand its values and culture. Be prepared to explain how your personal values align with theirs and how you can contribute to fostering a positive work environment within the team.
