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- Tasks: Lead a team in troubleshooting and improving end user compute services.
- Company: Join a critical infrastructure organisation driving towards Net Zero.
- Benefits: Enjoy a competitive salary, bonus, excellent pension, private healthcare, and more perks.
- Why this job: Make a real impact while developing your skills in a supportive team environment.
- Qualifications: Experience in desktop support, Microsoft systems, and ticket management is essential.
- Other info: Opportunity for career growth and involvement in exciting projects.
The predicted salary is between 32000 - 48000 £ per year.
Lead End User Compute Engineer required for this enterprise level critical infrastructure organisation. You will make a direct impact on the north's drive to Net Zero.
As the Lead EUC Engineer you will work as part of a team of 7 across this organisation with the overall purpose of the role to act as the SME within the EUC service tower taking a senior lead in both the break/fix service & project work for the business.
The lead EUC engineer will work closely with the EUC tower lead, Architects, Product Change Managers & 3rd Parties in developing a sustainable, strategic EUC service. You will lead on troubleshooting issues using a sustained approach ensuring these principles are followed by the rest of the team.
You will act as SME on new system implementation projects; lead on knowledge transfer including documentation of new processes to support Service Transition. You will provide cover for the EUC tower lead and develop & maintain relationships with 3rd parties & business stakeholders at all levels to improve the EUC service & customer satisfaction and assist in the successful creation & delivery of the EUC Design & Strategy.
You will need to have as much of the following experience as possible:
- Experience in a desktop support/end user compute support role
- Knowledge of current & past Microsoft Windows operating systems
- Experience with Microsoft 365 Intune
- Microsoft Active Directory & Azure Active Directory knowledge
- Break fix, Incidents, Projects
- Experience with Ticket Management
- Comfortable with liaising & working alongside 3rd Parties
- Knowledge of mobile devices, specifically Android & iOS
This advert is a snapshot of the role for a more detailed role profile and brief along with a confidential conversation around your career and CV - Apply now.
End User Support Specialist employer: Apply Recruitment
Contact Detail:
Apply Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End User Support Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in end user computing. Being knowledgeable about Microsoft 365 Intune, Azure Active Directory, and mobile device management will set you apart as a candidate who is not only qualified but also passionate about the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in similar roles or companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of your experience in troubleshooting and project management. Highlighting your ability to lead teams and improve processes will demonstrate your readiness for a senior role like the Lead EUC Engineer.
✨Tip Number 4
Research StudySmarter and our commitment to sustainability and Net Zero initiatives. Showing that you align with our values and mission can make a strong impression during the interview process.
We think you need these skills to ace End User Support Specialist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the End User Support Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in desktop support and end user compute roles. Mention specific projects or tasks where you demonstrated your knowledge of Microsoft operating systems, Intune, and Active Directory.
Showcase Problem-Solving Skills: Provide examples of how you've successfully troubleshot issues in previous roles. Detail your approach to problem-solving and how it aligns with the company's focus on improving EUC services and customer satisfaction.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company’s mission towards Net Zero. This personal touch can make your application stand out.
How to prepare for a job interview at Apply Recruitment
✨Showcase Your Technical Expertise
As a Lead End User Compute Engineer, it's crucial to demonstrate your knowledge of Microsoft Windows operating systems and Microsoft 365 Intune. Be prepared to discuss specific experiences where you've successfully resolved technical issues or implemented new systems.
✨Emphasise Team Collaboration
This role involves working closely with various stakeholders, including architects and third parties. Highlight your experience in team settings and how you've effectively communicated and collaborated to achieve project goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in troubleshooting scenarios. Prepare examples from your past roles where you led a team through a challenging situation or improved a process.
✨Demonstrate Your Commitment to Sustainability
Since the organisation is focused on driving towards Net Zero, be ready to discuss how your work in end-user computing can contribute to sustainability efforts. Share any relevant initiatives you've been part of that align with this goal.
