Senior Desktop Support Analyst

Description

This position is a 12 Month Fixed Term contract for a Tier 1 Japanese Investment Bank.

Responsibilities include:

Providing technical support to end-users in person, over the phone, or via remote access tools.

Troubleshooting hardware, software, and network issues on VDI, desktop computers, laptops, printers, and other peripherals.

Install, configure, and maintain operating systems (Windows 10), productivity suites (Microsoft Office), applications, and security software.

Deploy and manage software updates and patches using tools such as Microsoft SCCM

Utilize remote access tools (TeamViewer, Remote Desktop) to provide timely assistance to remote users.

Support for collaboration and communications tools such as MS Teams, Email, Mobile coms

Collaborating with other IT teams to resolve escalated issues and implement solutions.

Investigating and troubleshooting critical vulnerabilities

Developing and maintaining documentation, knowledge base articles, and training materials.

Mentoring junior support staff and providing guidance on complex technical issues.

Participating in the planning and implementation of IT projects, such as system upgrades and migrations where applicable

Setup and Support AV equipment for Meetings for all levels of staff

Provide weekly out of hours over night (6pm – 7am) support every 3 weeks, on a shift pattern (Earlys/ Mids and Lates)

Hybrid working arrangements are not available for the foreseeable future

Requirements:

3+ years of experience in desktop support

Strong knowledge and experience of desktop operating systems, hardware, and software. Win 10, MS office Suite, Active Directory, Citrix, VDI and Exchange is essential.

Familiarity with endpoint security software: antivirus, firewall.

Knowledge of software deployment tools: Microsoft SCCM

Excellent troubleshooting and problem-solving skills.

Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.

Willingness to work overtime/ out of support as needed to meet project deadlines and support business operations

Strong communication and interpersonal skills.

Relevant certifications (e.g., CompTIA A+)

Trading as TEKsystems. Allegis Group Limited, Maxis 2, Western Road, Bracknell, RG12 1RT, United Kingdom. No. 2876353. Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as \”Allegis Group\”). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at https://www.allegisgroup.com/en-gb/privacy-notices.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go to https://www.allegisgroup.com/en-gb/privacy-notices.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the \”Contacting Us\” section of our Online Privacy Notice at https://www.allegisgroup.com/en-gb/privacy-notices for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.