Clinic Team Lead

Job Title: Clinic Team Lead – Cantourage Clinic Location: Hybrid – 4 days in office, 1 day remote Employment Type: Full-Time About Us Welcome to the forefront of an exciting and rapidly evolving industry! As a leading, CQC-registered cannabis clinic based in London, we are dedicated to helping a growing number of patients access safe and effective medicinal cannabis treatments. With a commitment to providing comprehensive care and personalised treatment plans, we aim to improve the lives of patients with chronic conditions. Our team thrives on collaboration and innovation , working together to enhance patient care and community education. Operating out of our dynamic new office, The Can Factory , we’ve created an inspiring space where ideas flourish, and every team member contributes to a meaningful mission. Overview We are seeking a motivated and experienced Clinic Team Lead to join our passionate team. In this pivotal role, you will: Oversee daily clinic operations Manage and support a team of coordinators Ensure compliance with regulatory standards This is your opportunity to make a real difference in a patient-centered environment while driving innovation in healthcare. Key Responsibilities Team Management: Lead and support the Clinic Coordinator team to ensure high performance and smooth operations. Conduct regular meetings, reviews, and development plans. Handle HR responsibilities, scheduling, and addressing concerns professionally. Foster a positive environment for staff and patients. Goal Setting & KPI Management: Set and monitor KPIs for patient care, scheduling, compliance, and satisfaction. Align team objectives with overall clinic goals. Provide feedback to staff to drive continuous improvement. Patient Coordination & Support: Ensure excellent day-to-day patient interactions. Resolve complex patient concerns with professionalism. Continuously improve patient experience processes. Compliance & Regulatory Management: Maintain adherence to CQC standards and regulatory guidelines. Conduct audits and implement improvements as needed. ️ Clinic Administration: Oversee billing, invoicing, and supply management. Support in preparing reports for regulatory bodies and senior management. Skills and Qualifications Preferred Experience: 3+ years in healthcare administration, clinic coordination, or a similar role. 1+ year in a team lead or supervisory capacity. Skills: Leadership & team management Organisational multitasking Proficiency in patient management software and Microsoft Office Strong interpersonal and communication skills Attention to detail Personal Attributes: Dedicated to patient-centered care Thrives under pressure Passionate about innovation in medicinal cannabis Adaptable and proactive Benefits: Hybrid working model (Thursdays WFH) 27 days annual leave + birthday off Great new office space Private Medical Insurance with Aviva Gym discount Cycle to work scheme Leadership and development opportunities Bonus options (performance-dependent) Pension scheme Regular team socials If you’re ready to lead with passion and purpose in an industry-changing role , we’d love to hear from you! Join the Cantourage Clinic team today and help us shape the future of medicinal cannabis care!