Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our Application Support team as a Trainee Trading Support Analyst, providing top-notch client support.
- Company: Be part of a dynamic company focused on delivering high-quality trading solutions to clients.
- Benefits: Enjoy flexible working hours, career growth opportunities, and a supportive team environment.
- Why this job: This role offers hands-on experience in a fast-paced environment with a focus on client satisfaction.
- Qualifications: A degree or equivalent experience is essential; customer support experience is a plus.
- Other info: Rotating shifts required, including early mornings and public holidays.
The predicted salary is between 24000 - 36000 £ per year.
You will be a member of our Application Support team, working as a Support Analyst in a challenging environment with clients that are mercilessly quality conscious. This is a client-facing role focused on providing frontline support and guidance to our clients, ensuring timely resolution and follow up for issues that arise in business-critical, production environments. You will play a key role in maintaining client satisfaction and delivering high quality support, with opportunities to develop your expertise and pursue career growth within the team.
Responsibilities
- Provide support as part of a rotating shift schedule, including early mornings, evenings and public holidays as required to meet the needs of our clients.
- Be the first point of contact for clients, delivering timely and professional support via phone and ticketing systems for service requests, configuration changes, and troubleshooting issues within our products and services.
- Investigate and resolve technical issues by providing clear and concise communication to clients throughout the process.
- Process client requests for changes to system configurations and permissions, ensuring that changes are accurately implemented.
- Maintain accurate records of client interactions, requests and resolutions using our internal support tools.
- Collaborate with internal teams, including Technical Consultants and Product teams to escalate complex issues when necessary.
- Provide information and guidance to clients regarding the functionality of our products and services, best practices and available features.
- Contribute to the continuous improvement of our support processes and documentation.
The Person
- Thrive in a fast paced environment with the ability to prioritise and deliver high quality support under pressure.
- Strong problem solving skills, with the ability to think critically, analyse issues and identify effective solutions.
- Excellent communication skills, able to explain technical concepts clearly and concisely to clients and colleagues.
- Detail oriented and process driven, ensuring accuracy and consistency in all tasks.
- Proactive and resourceful with a willingness to take ownership of issues and see them through to resolution.
- A team player who collaborates effectively with others, while also able to work independently when needed.
Skills and Experience
Essential
- Proven experience delivering high quality customer support in a fast paced, client facing environment.
- Strong problem solving skills, with the ability to quickly assess, prioritise and resolve technical issues.
- Excellent time management and multitasking abilities, being able to balance multiple requests while maintaining accuracy and attention to detail.
- Ability to absorb information quickly, think critically, and make decisions under pressure.
- Clear and professional communication skills, both written and verbal, with the confidence to interact with clients and internal teams.
- A degree or equivalent practical experience.
Desirable
- Experience in a trading environment, particularly within commodities markets.
- Understanding of networking fundamentals (TCP/IP) and SQL Server for troubleshooting.
- Familiarity with APIs and basic troubleshooting of API-related issues.
- Experience using monitoring tools to identify and report system issues.
- Experience working with service management platforms like ServiceNow or similar tools.
Trainee Trading Support Analyst employer: Trayport
Contact Detail:
Trayport Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Trading Support Analyst
✨Tip Number 1
Familiarise yourself with the trading environment and commodities markets. Understanding the basics of how trading works will give you an edge in conversations with clients and help you troubleshoot issues more effectively.
✨Tip Number 2
Brush up on your technical skills, especially in networking fundamentals like TCP/IP and SQL Server. Being able to discuss these topics confidently will demonstrate your capability to handle technical issues that may arise.
✨Tip Number 3
Practice your communication skills by explaining complex technical concepts to friends or family. This will help you articulate your thoughts clearly and concisely during client interactions, which is crucial for this role.
✨Tip Number 4
Get comfortable with service management platforms like ServiceNow. Familiarity with these tools will not only help you manage client requests efficiently but also show your proactive approach to learning relevant systems.
We think you need these skills to ace Trainee Trading Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and problem-solving. Emphasise any roles where you worked in fast-paced environments or had client-facing responsibilities.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Trainee Trading Support Analyst role. Mention specific skills that align with the job description, such as your ability to communicate technical concepts clearly and your experience with troubleshooting.
Showcase Relevant Skills: When detailing your experience, focus on skills like time management, multitasking, and critical thinking. Provide examples of how you've successfully resolved issues under pressure or improved support processes in previous roles.
Prepare for Potential Questions: Anticipate questions related to your problem-solving abilities and client interaction experiences. Be ready to discuss specific scenarios where you demonstrated your skills, particularly in a trading or technical environment.
How to prepare for a job interview at Trayport
✨Showcase Your Customer Support Experience
Make sure to highlight any previous experience you have in delivering high-quality customer support, especially in fast-paced environments. Be ready to share specific examples of how you've resolved client issues and maintained satisfaction.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your approach to problem-solving. Think of scenarios where you've had to analyse issues quickly and come up with effective solutions. This role requires strong critical thinking, so be ready to showcase your analytical abilities.
✨Communicate Clearly and Professionally
Since this is a client-facing role, practice explaining technical concepts in a clear and concise manner. You might be asked to describe how you would communicate with clients about complex issues, so ensure your communication skills shine during the interview.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of networking fundamentals, SQL Server, and any relevant tools like ServiceNow. If you have experience with APIs or monitoring tools, be prepared to discuss that as well, as it could set you apart from other candidates.
