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- Tasks: Provide 1st and 2nd level support for hardware and software issues.
- Company: Join Bank of London, a pioneer in safer business banking solutions.
- Benefits: Enjoy a collaborative work environment with a focus on innovation and technology.
- Why this job: Be part of a compassionate team dedicated to exceptional service and technological excellence.
- Qualifications: Experience in desktop support, customer service, and Microsoft 365 is essential.
- Other info: This role is office-based in London, fostering teamwork and direct collaboration.
The predicted salary is between 30000 - 42000 £ per year.
About Bank of London: Bank of London offers a safer business banking model by holding all deposits at the Bank of England, eliminating the risk of 'bank runs.' It provides services such as Deposit-as-a-Service (DaaS), Embedded Banking, real-time Clearing, Payments, and Settlement, as well as Commercial Banking tailored to businesses. Powered by proprietary technology, the bank collaborates with SAP Fioneer to deliver innovative solutions. With a focus on exceptional service and core values of compassion, ownership, and curiosity, the bank strives for excellence in all it does.
Key responsibilities will include:
- Providing day to day 1st and 2nd level support for both hardware and software
- Ensuring that incidents and support requests are responded to in a timely manner and that all escalations are logged and assigned to the correct team members
- Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues.
- Supporting setting up desktops and troubleshooting, repairing and maintaining computer equipment (e.g. servers, desktop computers, printers, etc).
- Working experience of managing a Windows and Mac estate
- Working experience of Microsoft 365 and Microsoft Intune
- Working experience of Vulnerability and Patch Management of Endpoint Devices.
- Ability to provide technical desktop service, and managing hardware, software, networking and video conferencing related matters;
- High level of customer service and excellent communication skills;
- The ability to work to tight deadlines
- Work with hardware vendors to resolve equipment failures/problem
- Proactive intervention and monitoring to prevent incidents when required
What you bring:
- Experienced in providing technical desktop service, and managing hardware, software, and networking related matters
- A high level of customer service and excellent communication skills
- A passion for technology
- The ability to work to tight deadlines, build relationships and work with users in a professional, confident and friendly manner
- Comprehensive experience in MS Office 365 suite, Azure AD, Exchange, and Endpoint Manager.
- Experience in SharePoint support would be highly desirable.
Work location: London (5 days per week in the office). Travel to other locations may be required on occasion.
Diversity: Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.
Desktop Support Engineer employer: Bank of London
Contact Detail:
Bank of London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Intune, and Azure AD. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will show that you can maintain a high level of service, which is crucial for this position.
✨Tip Number 3
Research Bank of London’s core values—compassion, ownership, and curiosity—and think about how you embody these traits. Be ready to share specific instances where you've demonstrated these values in your previous roles.
✨Tip Number 4
Prepare to discuss your experience with vulnerability and patch management. Being able to articulate your approach to maintaining security and preventing incidents will set you apart from other candidates.
We think you need these skills to ace Desktop Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in desktop support, particularly with Windows and Mac systems. Emphasise your skills in Microsoft 365, Intune, and any experience with vulnerability management.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved desktop issues or improved user experiences in previous roles.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with users or team members to resolve technical issues.
Showcase Problem-Solving Abilities: Include instances where you've proactively identified and resolved potential issues before they escalated. This will demonstrate your ability to work under tight deadlines and your proactive approach to IT support.
How to prepare for a job interview at Bank of London
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows and Mac systems, as well as Microsoft 365 and Intune. Highlight specific examples of how you've successfully managed desktop support issues in the past.
✨Demonstrate Customer Service Excellence
Since this role is internally facing, it's crucial to exhibit your high level of customer service. Share anecdotes that illustrate your ability to communicate effectively and build relationships with users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle specific desktop-related incidents or technical challenges, showcasing your proactive approach to preventing issues.
✨Research the Company Culture
Familiarise yourself with Bank of London's core values of compassion, ownership, and curiosity. Be ready to explain how your personal values align with theirs and how you can contribute to their commitment to exceptional service.
