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- Tasks: Be the welcoming face for guests, ensuring their stay is unforgettable from check-in to check-out.
- Company: Join Accor and Ibis Styles Hotel, a vibrant community focused on growth and unique experiences.
- Benefits: Enjoy up to 70% off at Accor hotels, free food, 28 days paid holidays, and more perks!
- Why this job: Craft memorable experiences and be part of a team that values your individuality and creativity.
- Qualifications: Service-focused personality is essential; experience is a plus, and fluency in English is required.
- Other info: Full-time position with a salary of £12.00 per hour; must be authorized to work in the UK.
Hello there Team Member extraordinaire! Ever heard the saying First impressions last a lifetime Well guess what As our Team Member you get to be the wizard of welcoming the maestro of memories and the guardian of guest satisfaction. From the second they roll in till they say good bye youre the mastermind behind crafting an unforgettable stay. Ready to sprinkle some magic on their hotel journey Lets make every moment count! Why work for Accor and Ibis Styles Hotel Why join Accor and Ibis Styles Hotel you ask Well were not just some global bigwig were a cosmic constellation of opportunities. Embrace your quirks because were all about welcoming you just as you are helping you discover a gig and a brand that vibes with your unique personality. Were not just in the business of jobs; were your partners in growth and learning ensuring that your daily grind has a purpose and your journey with us is a perpetual exploration of Accors boundless horizons. Joining Accor isnt just a job; its an invitation to grab the pen and write every chapter of your story. Together lets dream up the future of hospitality because with Accor tomorrows possibilities are as limitless as your imagination. Employee benefit card offering discounted rates at Accor worldwide up to 70% off Free Bonus Breaks Voucher (complimentary stays in UK) Friends & Family Rates 28 days of paid holidays per year (pro rata) Eye Test Vouchers Staff Uniforms Learning programs through our Academies Cycle to work scheme Employee Vivup program with direct access to GP high street discounts and many more Discounted or free food Work based Pension What you will be doing: Takes care of guests from their arrival through to their departure ensures check in and check out are done with accuracy and efficiency. Contributes to guest satisfaction at all times by providing high quality services throughout their stay. Looking after guests reservations Taking care of the guests in our restaurant and bar. Helps meet the departments quantitative and qualitative objectives Promotes the hotels offer and helps to meet the departments quantitative targets through his/her sales efforts. Look after breakfast restaurant and bar. Implements brand and Group projects and identity features Anticipates guests needs and takes them into consideration Handles any guest complaints and/or remarks; provides a response as soon as possible Conveys a good hotel image Respects the reservation commitments in full. Y our experience and skills include: Service focused personality is essential; experience is an asset Fluency in English; additional languages are a plus Your team and working environment: You will be a key member of the reception team and the face of the hotel brand. It will be up to you to make our guests feel at home from the minute they arrive until the minute they leave. Job Types: Fulltime Salary: 12.00 per hour Schedule: Holidays Monday to Friday Overtime Weekend availability Work authorization: United Kingdom (required) Work Location: In person Salary: 12.00per hour Benefits: Company pension Cycle to work scheme Discounted or free food Employee discount Remote Work : No Employment Type : Fulltime
Guest Services Team Member employer: AccorHotel
Contact Detail:
AccorHotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Member
✨Tip Number 1
Show your passion for hospitality! When you meet with us, let your enthusiasm for creating memorable guest experiences shine through. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
✨Tip Number 2
Familiarize yourself with our brand values and the unique offerings of Accor and Ibis Styles Hotel. This knowledge will help you demonstrate how you can contribute to our mission of providing exceptional service and a welcoming atmosphere.
✨Tip Number 3
Prepare to discuss your problem-solving skills. As a Guest Services Team Member, you'll encounter various guest needs and complaints. Think of past situations where you successfully resolved issues and how that positively impacted the guest experience.
✨Tip Number 4
Highlight your teamwork abilities! We value collaboration, so be ready to share how you've worked effectively with others in fast-paced environments. Emphasize your adaptability and willingness to support your colleagues to ensure guest satisfaction.
We think you need these skills to ace Guest Services Team Member
Some tips for your application 🫡
Show Your Personality: Since the role emphasizes a service-focused personality, make sure to highlight your unique traits and how they contribute to guest satisfaction. Use a friendly and engaging tone in your application.
Highlight Relevant Experience: If you have previous experience in hospitality or customer service, be sure to detail it. Mention specific roles where you contributed to guest satisfaction or handled complaints effectively.
Emphasize Language Skills: Fluency in English is essential, but if you speak additional languages, make sure to mention them. This can set you apart from other candidates and show your ability to connect with diverse guests.
Tailor Your Application: Customize your CV and cover letter to reflect the values and culture of Accor and Ibis Styles Hotel. Show that you understand their commitment to guest experience and how you can contribute to that mission.
How to prepare for a job interview at AccorHotel
✨Show Your Service Personality
As a Guest Services Team Member, your service-focused personality is key. Be ready to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to guest satisfaction.
✨Highlight Your Communication Skills
Fluency in English is essential, but if you speak additional languages, make sure to mention them! Effective communication is crucial in hospitality, so be prepared to discuss how you handle different guest interactions.
✨Demonstrate Problem-Solving Abilities
Guests may have complaints or special requests. Think of a time when you successfully resolved an issue or met a guest's needs. Sharing these experiences will show that you're proactive and capable of handling challenges.
✨Embrace the Hotel's Brand Values
Familiarize yourself with Accor and Ibis Styles' brand values and mission. During the interview, express how your personal values align with theirs and how you can contribute to creating memorable experiences for guests.
