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For Companies At a Glance
- Tasks: Provide first-line IT support and assist with cloud projects.
- Company: Join a fast-growing insurance firm in the heart of EC3.
- Benefits: Enjoy a competitive salary, generous bonuses, and hybrid working.
- Why this job: Gain valuable experience in modern tech and a supportive team culture.
- Qualifications: 2+ years of IT experience, ideally in insurance or financial services.
- Other info: Training provided for SQL, Power BI, and cloud technologies.
The predicted salary is between 30000 - 35000 £ per year.
We’re excited to be hiring an IT Support Analyst for a dynamic and fast-growing insurance firm based in the heart of EC3. This is a fantastic opportunity for someone looking to build their IT career within a supportive team and gain exposure to cloud-based projects and modern tech platforms.
You’ll be joining a close-knit IT team, working directly with the IT Manager to provide day-to-day support across the business. The role offers variety, responsibility, and real scope for learning and development – particularly around data reporting, SQL, and cloud technologies (training provided where needed).
What You’ll Be Doing:
- Providing first-line technical support across the business
- Maintaining excellent customer service and taking ownership of technical queries
- Logging, tracking, and escalating issues to third-party support as needed
- Assisting with Disaster Recovery planning and testing
- Keeping accurate records of IT assets and reviewing software versions
- Supporting reporting processes – including data analysis, batch files, PowerShell, and Power BI (training provided)
- Contributing to exciting cloud and infrastructure projects
Skills & Experience:
- Around 2+ years of IT experience, ideally within insurance or financial services
- Familiarity with a Microsoft tech environment, including:
- Windows OS
- Microsoft Office 365
- Azure
- Desktop support
The Perks:
- £30,000–£35,000 salary, depending on experience
- Generous performance-based bonus
- Hybrid working – 4 days in a modern City of London office, Fridays from home
- Exposure to cloud platforms, security protocols, and reporting tools
- Great learning and career development opportunities in a friendly, growing team
IT Support Analyst - Insurance Sector employer: Intellect Group
Contact Detail:
Intellect Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst - Insurance Sector
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office 365, Azure, and SQL. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the insurance sector or IT support roles. Attend industry events or join relevant online forums to connect with people who can provide insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Be ready to share specific examples that highlight your ability to maintain excellent customer service while resolving technical queries.
✨Tip Number 4
Show enthusiasm for learning and development opportunities. Since the role offers training in areas like data reporting and cloud technologies, express your eagerness to grow your skill set and contribute to exciting projects within the team.
We think you need these skills to ace IT Support Analyst - Insurance Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT experience, especially in the insurance or financial services sector. Emphasise your familiarity with Microsoft technologies and any experience with SQL or Power BI.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn. Mention specific skills that align with the job description, such as customer service and problem-solving abilities.
Highlight Relevant Experience: In your application, focus on your previous roles where you provided technical support. Include examples of how you maintained excellent customer service and resolved technical queries effectively.
Show Enthusiasm for Learning: Express your willingness to learn new technologies and tools, particularly around cloud-based projects and data reporting. This will demonstrate your commitment to personal and professional growth within the role.
How to prepare for a job interview at Intellect Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Microsoft technologies, especially Windows OS and Office 365. Be prepared to discuss any relevant projects or tasks you've completed that demonstrate your technical abilities.
✨Emphasise Customer Service Experience
Since the role involves providing first-line support, it's crucial to showcase your customer service skills. Share examples of how you've successfully resolved technical issues while maintaining a positive user experience.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think of specific instances where you had to troubleshoot an issue or manage a technical query, and be ready to explain your thought process.
✨Express Your Eagerness to Learn
The company values candidates who are organised, self-motivated, and eager to learn. Be sure to convey your enthusiasm for developing your skills, particularly in areas like SQL, Power BI, and cloud technologies.
