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- Tasks: Join us as a Technical Hotline Engineer, troubleshooting tech issues and supporting customers daily.
- Company: Dahua Technology is a global leader in video surveillance solutions, committed to innovation and quality.
- Benefits: Enjoy a full-time role with opportunities for skill development and a collaborative work environment.
- Why this job: Be part of a dynamic team, enhance your technical skills, and contribute to impactful projects worldwide.
- Qualifications: 3+ years in tech support or related fields, strong communication skills, and attention to detail required.
- Other info: This is an outsourced contract role; benefits managed by an umbrella company.
The predicted salary is between 36000 - 60000 £ per year.
Office Location: Maidenhead SL6
Industry: Security and Surveillance
Employment Type: Full-Time
Job Location: Office based
About Dahua Technology: Dahua Technology is a world-leading video surveillance solution provider. We believe in investing and building strong R&D capabilities for new technology and innovation. Our company invests almost 10% of its sales revenue every year. We have more than 3000 professionals in our worldwide R&D team, dedicated to providing cutting-edge products with high quality and performance. Our company’s product portfolio includes advanced video surveillance equipment and software, access control hardware and software, intrusion hardware, and an intelligent building management system. Dahua’s products are widely used in many fields, such as banking, public security, energy infrastructure, telecommunication, intelligent building, and intelligent transportation.
Job Overview: We are seeking a highly skilled, team-oriented Technical Hotline Engineer with exceptional interpersonal and communication skills to join our growing team. In this vital role, you will work collaboratively with colleagues to troubleshoot technical issues, provide prompt customer feedback, support the roll-out of new applications, and contribute to the ongoing improvement of our services. Your daily responsibilities will involve direct interaction with customers to address their concerns, as well as creating and maintaining clear, concise written documentation. As a successful candidate, you will demonstrate a strong ability to manage and prioritize tasks using ticketing systems, ensuring timely resolution of customer inquiries and efficient handling of technical issues.
Key Responsibilities:
- Technical troubleshooting: Identify hardware and software solutions (CCTV, Access control, Video intercom, Alarms, Video management software, Pro AV, etc). Troubleshoot technical issues and diagnose hardware issues for repair.
- Customer service and communication: Communicate effectively with customers to identify issues and guide them through resolutions. Provide support by guiding customers to follow documentation and assist senior engineers for further troubleshooting.
- Internal work: Test and evaluate new technologies, draft, create, and revise customer-oriented technical documents, host/attend internal trainings and meetings.
Qualifications and Experience: Prior experience in CCTV, access control, intercoms, IT, or network industry including tech support with PC, related project installation/commission or a similar role (3 years preferred). Experience with Windows PC including remote desktop applications, help desk software, Office software (Word, Excel, PowerPoint), and IP network configuration. Attention to detail and strong problem-solving skills. Excellent interpersonal skills. Outstanding written and verbal communication.
Note: This position is an outsourced contract role, meaning you will be employed by an umbrella company while working onsite at Dahua Technology UK Ltd. Your contract, payroll, and benefits will be managed by the umbrella company.
Technical Hotline Engineer employer: Dahua UK & Ireland
Contact Detail:
Dahua UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Hotline Engineer
✨Tip Number 1
Familiarise yourself with Dahua Technology's product portfolio, especially their CCTV and access control systems. Understanding the specifics of their technology will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills, particularly in areas like network configuration and video management software. Being able to discuss real-world scenarios where you've successfully resolved similar issues can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, as this role requires effective interaction with customers. Consider role-playing common customer scenarios with a friend to enhance your ability to guide them through troubleshooting steps clearly and confidently.
✨Tip Number 4
Network with professionals in the security and surveillance industry, especially those familiar with Dahua's products. Engaging with current employees or attending relevant industry events can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Technical Hotline Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, particularly in CCTV, access control, and IT. Use specific examples to demonstrate your problem-solving skills and ability to manage multiple cases.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Hotline Engineer role at Dahua Technology. Mention your interpersonal skills and how they will help you communicate effectively with customers and colleagues.
Showcase Technical Skills: Clearly outline your technical skills related to troubleshooting hardware and software issues. Include any experience with ticketing systems and remote desktop applications, as these are crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Clear and concise communication is key, so ensure your writing reflects this.
How to prepare for a job interview at Dahua UK & Ireland
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of CCTV, access control systems, and video management software. Be prepared to discuss specific technical issues you've resolved in the past and how you approached them.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. Think of examples where you've successfully communicated with customers or team members to resolve issues.
✨Familiarise Yourself with Ticketing Systems
Understand how ticketing systems work, as you'll need to manage multiple cases simultaneously. Be ready to discuss any experience you have with similar systems and how you prioritised tasks in previous roles.
✨Prepare Questions for Them
Have a few thoughtful questions ready about Dahua Technology's products or their approach to customer service. This shows your genuine interest in the company and the role, and it can help you stand out from other candidates.
