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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is enjoyable and effortless.
- Company: Treehouse Hotels offers a playful, modern experience with a focus on guest satisfaction.
- Benefits: Enjoy flexible working, wellness programs, discounts, and opportunities for career advancement.
- Why this job: Join a caring team that values inclusivity and offers a fun work environment.
- Qualifications: Minimum 2 years in customer service; must be detail-oriented and a team player.
- Other info: Participate in community volunteering and enjoy free meals during shifts.
The predicted salary is between 24000 - 36000 £ per year.
Night Front Office Attendant – Manchester, Greater Manchester
Grow with us… The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.
We’re current searching for a warm, welcoming, articulate Nights Front Office Attendant to ensure that every guest’s experience is personable, relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.
About You,
- Passionate about hotel operations and guest service with a minimum of 2 year of similar work experience.
- Experience in guest or customer service, a team player, hard worker, multi-tasker, and detail oriented.
- Flexible, approachable and with a can-do attitude
About us…
Within Treehouse Manchester, every detail is imagined through the carefree, optimistic lens of childhood and balanced with a distinctly modern sensibility. With attentive service, locally inspired fun amenities, thoughtful programming, and reimagined culinary delights curated by celebrated local chefs Sam Grainger and Mary-Ellen McTague. There will be two restaurants, as well as a panoramic rooftop bar and a secret hideaway to explore. We are about playfulness and freedom.
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment
- Inclusive & equitable work environment for all
- Team Member recognition programs
- Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
- Earth day giving back activities.
- Cycle Schemes
- Mental Health Training and collaborators with So Let’s Talk, Coin & Co & more
- Life Harmony: a refreshed look at agility working.
- Health & Wellness programs throughout the year
- Discounts across our properties and venues worldwide for all team members
- Paid Breaks for leaders.
- Enhance holidays- Up to 33 days for all
- Optional private medical schemes with optical and dental
- Paid sickness absence for all
- Increased pension scheme offering
- Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
- Wagestream financial planning services
- Recommend and friend schemes.
- Free food on shift in the best team heart-of-house spaces in Manchester.
It\’s 1 World
Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.
Starwood Hotels is an Equal Opportunity Employer.
Contact Detail:
Treehouse Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Office Attendant - Manchester, Greater Manchester
✨Tip Number 1
Familiarise yourself with the Treehouse Hotels brand and its unique culture. Understanding their playful and caring approach will help you connect with the team during your interview and demonstrate that you align with their values.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've gone above and beyond for guests in previous roles. This will showcase your ability to provide the impeccable service they are looking for.
✨Tip Number 3
Be ready to discuss your flexibility and adaptability, especially in a night shift role. Share instances where you've successfully managed multiple tasks or handled unexpected situations to show you're a reliable team player.
✨Tip Number 4
Prepare thoughtful questions about the hotel's operations and guest experience initiatives. This not only shows your genuine interest in the role but also gives you insight into how you can contribute to their mission of creating memorable stays.
We think you need these skills to ace Night Front Office Attendant - Manchester, Greater Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel operations and guest service. Emphasise your ability to provide exceptional customer service, as this is crucial for the Night Front Office Attendant role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Treehouse Hotels brand. Mention specific experiences that demonstrate your warm and welcoming nature, as well as your ability to multitask and work as part of a team.
Showcase Relevant Skills: In your application, highlight skills such as flexibility, attention to detail, and a can-do attitude. These traits are essential for the role and should be evident in your written communication.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are key qualities for a front office position.
How to prepare for a job interview at Treehouse Manchester
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for providing excellent guest service. Share specific examples from your previous experience where you went above and beyond to ensure a guest's satisfaction.
✨Demonstrate Your Team Spirit
Highlight your ability to work well in a team. Discuss how you've collaborated with colleagues in the past to create a positive environment, especially during busy times.
✨Emphasise Your Flexibility and Can-Do Attitude
Be prepared to discuss situations where you had to adapt quickly to changes or challenges. Show that you're approachable and willing to take on various tasks as needed.
✨Research Treehouse Hotels
Familiarise yourself with the brand's values and culture. Mention specific aspects of Treehouse Hotels that resonate with you, such as their commitment to inclusivity and community engagement.
