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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling calls and providing top-notch service.
- Company: Join a dynamic team in Ashford focused on delivering exceptional customer experiences.
- Benefits: Enjoy a competitive salary, 26 days holiday, and perks like a birthday day off!
- Why this job: This role offers a chance to grow your skills while making a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is essential; bring your passion for helping others!
- Other info: Work Monday to Friday, 9-5, with a supportive team and great company culture.
Job Title: Customer Service Advisor
Check all associated application documentation thoroughly before clicking on the apply button at the bottom of this description.
Job Type: Full time/permanent
Salary: £25,000 – £26,000 per annum (dependent on experience)
Hours of work: Monday to Friday 08:30 – 17:00
The ideal candidate will have a strong background in administration, exceptional customer service skills and the ability to build rapport with customers.
Key Responsibilities:
Provide excellent customer service to clients
Manage customer enquiries and resolve issues in a timely and professional manner
Build and maintain strong relationships with clients to ensure customer satisfaction
Process orders, track shipments, and update clients on delivery status
Collaborate with internal teams to address customer needs and concerns
Assist with account management duties, including updating customer profiles and managing contracts
Keep accurate records of customer interactions and transactions
Identify opportunities to upsell or cross-sell products and services to clientsSkills and Qualifications:
Proven experience in customer service and administration
Excellent communication and interpersonal skills
Ability to build rapport with clients and maintain positive relationships
Proficiency in using CRM software and other relevant tools
Customer Service Advisor employer: HR GO Recruitment
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's products and services. Understanding what they offer will help you engage with customers more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice active listening skills. As a Customer Service Advisor, you'll need to understand customer needs clearly. Role-playing scenarios with friends or family can help you refine this skill.
✨Tip Number 3
Research common customer service challenges in the insurance industry. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the role and the company during your interactions. A positive attitude can make a significant difference in how you're perceived by the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and essential requirements, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples where you successfully managed customer interactions or resolved issues.
Showcase Communication Skills: Since the role involves taking inbound calls and dealing with customers, highlight your communication skills. Provide examples of how you've effectively communicated with customers in past roles.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company and its products. Mention why you are interested in this specific role and how you can contribute to enhancing the customer service experience.
How to prepare for a job interview at HR GO Recruitment
✨Know the Company and Its Products
Before your interview, take some time to research the company and its products. Understanding what they offer will help you answer questions more effectively and show that you're genuinely interested in the role.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might encounter in this role, such as handling complaints or cross-selling products. Prepare examples from your past experience that demonstrate your problem-solving skills and ability to provide excellent service.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. During the interview, make sure to listen actively and respond thoughtfully to the interviewer's questions.
✨Highlight Your Compliance Awareness
Since the role involves adhering to compliance manuals and local agency procedures, be prepared to discuss your understanding of compliance in customer service. Share any relevant experiences where you ensured adherence to policies and procedures.
