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- Tasks: Deliver top-notch customer service and manage enquiries with professionalism.
- Company: Join a dynamic team focused on client satisfaction and relationship building.
- Benefits: Enjoy a competitive salary, Monday to Friday hours, and a supportive work environment.
- Why this job: Be part of a culture that values communication and teamwork while making a real impact.
- Qualifications: Experience in customer service and administration is essential; strong communication skills are a must.
- Other info: Opportunity for career growth and development within the company.
The predicted salary is between 21500 - 26000 £ per year.
Job Title: Customer Service Advisor Job Type: Full time/permanent (Office based) Salary: £25,604 per annum We are delighted to once again be exclusively assisting one of our favourite clients in their search for 2 x Customer Service Advisors to join their team, this is a fantastic opportunity to join a highly reputable family run business with great values and an amazing product range. Key Responsibilities: Provide excellent customer service to clients Manage customer enquiries and resolve issues in a timely and professional manner Build and maintain strong relationships with clients to ensure customer satisfaction Process orders, track shipments, and update clients on delivery status Collaborate with internal teams to address customer needs and concerns Assist with account management duties, including updating customer profiles and managing contracts Keep accurate records of customer interactions and transactionsSkills and Qualifications: Proven experience in customer service and administration Excellent communication and interpersonal skills Ability to build rapport with clients and maintain positive relationships Proficiency in using CRM software and other relevant tools
Contact Detail:
HR GO Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during any interviews or discussions.
✨Tip Number 2
Research StudySmarter's values and customer service approach. Being able to align your answers with our company culture can make a significant difference in how you are perceived as a candidate.
✨Tip Number 3
Practice your communication skills, especially in a customer service context. Role-playing different customer interactions with a friend can help you feel more confident and articulate during the actual interview.
✨Tip Number 4
Prepare examples from your past experiences that showcase your ability to build rapport and resolve issues. Having specific stories ready can help you stand out as a strong candidate for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and administration. Use specific examples that demonstrate your ability to build rapport with clients and resolve issues effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your skills align with the responsibilities listed in the job description, such as managing enquiries and collaborating with internal teams.
Highlight Relevant Skills: In your application, emphasise your communication and interpersonal skills. Provide examples of how you've successfully built relationships with clients and handled customer complaints in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer service role.
How to prepare for a job interview at HR GO Recruitment
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight situations where you resolved issues effectively and built rapport with clients.
✨Demonstrate Your Administrative Experience
Since the role requires strong administrative skills, be ready to talk about your experience with managing records, processing orders, and using CRM software. Mention any relevant tools you are familiar with.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Practice responses to questions like 'How would you deal with an unhappy customer?' to show your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about team dynamics, customer service goals, or opportunities for professional development.
