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- Tasks: Lead a team to collect outstanding balances and improve processes.
- Company: Join a progressive business in Leeds with a focus on customer experience.
- Benefits: Enjoy a hybrid work model and competitive salary up to £47,000.
- Why this job: Make a real impact by enhancing team performance and customer journeys.
- Qualifications: Experience in collections leadership and strong people management skills required.
- Other info: Ideal for those looking to develop their career in a dynamic environment.
The predicted salary is between 40000 - 52000 £ per year.
Location: Leeds (Hybrid)
Salary: Up to £47,000
Elevation Recruitment Group are working on behalf of a client to recruit a Collections Team Manager. This role will be responsible for leading a team of collections agents, ensuring the timely collection of outstanding balances from SME clients, and driving continuous improvements across processes, customer experience, and team performance.
Key Responsibilities:
- Lead and motivate the collections team to meet performance targets and service levels.
- Monitor and report on debt position, collections performance, and key KPIs.
- Identify and address process gaps, implementing improvements to enhance efficiency and reduce overdue debt.
- Support team development through training, coaching and cross-skilling initiatives.
- Handle escalated queries and ensure prompt resolution within SLA.
- Maintain compliance with all relevant policies, procedures and regulations.
- Collaborate with internal stakeholders to enhance customer journey and operational performance.
- Oversee planning, productivity and day-to-day performance management.
Key Requirements:
- Proven experience in a similar collections or credit management leadership role.
- Strong people management skills, with the ability to inspire and develop teams.
- Excellent communication and stakeholder engagement skills.
- Strong analytical and problem-solving ability.
- Proficiency in Microsoft Office and comfortable working with data and reporting tools.
- A customer-focused and results-driven approach.
- GCSE Maths & English (Grade C or above) essential; a degree or equivalent qualification is desirable.
This is a fantastic opportunity for an experienced collections leader to join a progressive business in a pivotal role.
Collections Team Lead employer: Elevation Recruitment Group
Contact Detail:
Elevation Recruitment Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in collections and credit management. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to continuous improvement, which is key for this role.
✨Tip Number 2
Prepare to discuss specific examples of how you've led teams in the past. Highlighting your experience in motivating and developing team members will show that you have the leadership skills necessary for the Collections Team Lead position.
✨Tip Number 3
Brush up on your analytical skills and be ready to talk about how you've used data to drive performance improvements. This role requires a strong focus on KPIs, so showcasing your ability to analyse and report on collections performance will set you apart.
✨Tip Number 4
Network with professionals in the collections and credit management field. Engaging with others in the industry can provide valuable insights and may even lead to referrals, increasing your chances of landing the job with us at StudySmarter.
We think you need these skills to ace Collections Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections or credit management leadership roles. Emphasise your people management skills and any relevant achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've motivated teams, improved processes, or resolved escalated queries in previous positions.
Highlight Relevant Skills: In your application, clearly outline your analytical and problem-solving abilities. Mention your proficiency in Microsoft Office and any experience with data reporting tools, as these are crucial for the role.
Showcase Your Customer Focus: Demonstrate your customer-focused approach by providing examples of how you've enhanced customer journeys or operational performance in past roles. This will show that you understand the importance of customer experience in collections.
How to prepare for a job interview at Elevation Recruitment Group
✨Showcase Your Leadership Skills
As a Collections Team Lead, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to inspiring and developing team members.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to collections. Be ready to discuss how you have monitored and improved these metrics in previous roles, as this will show your analytical skills and results-driven mindset.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of specific scenarios where you've identified process gaps or handled escalated queries, and be prepared to explain your thought process and the outcomes.
✨Emphasise Customer Focus
Highlight your customer-centric approach during the interview. Discuss how you've collaborated with stakeholders to enhance the customer journey and operational performance, as this aligns with the company's goals.
