Residential Scheme Manager

Residential Scheme Manager

Ilkeston Part-Time No home office possible
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At a Glance

  • Tasks: Manage a residential scheme, supporting elderly residents to live independently and fostering community spirit.
  • Company: Join Longhurst Group, a leading housing organization dedicated to enhancing lives and communities.
  • Benefits: Enjoy 28 days of annual leave, pension contributions, health care plans, and personal development opportunities.
  • Why this job: Make a real difference in people's lives while working in a supportive and inclusive environment.
  • Qualifications: Customer-focused background, basic digital skills, and a full UK driving license required.
  • Other info: Live on-site in a 2-bedroom flat, with convenient access to local amenities and transport.

Residential Scheme Manager £12 per hour Ilkeston – Derbyshire Permanent Part Time – 28 hours per week (Monday-Thursday 9.00am-3.30pm & Friday 9.00am-1.00pm) Are you a customer focused people person, looking for an exciting new role within an organisation committed to improving lives? Are you passionate about making a difference to people? If so, our Residential Scheme Manager at Nesfield Court, Derbyshire could be the perfect job for you… Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Homeownership team are critical to ensuring our leasehold elderly residents are supported and living independently. As a Residential Scheme Manager, you’ll be responsible for managing our Nesfield Court scheme which contains 36 flats, supporting our retirement customers to live the life they choose to live, whilst providing a localised and dedicated service with an added personal touch. Further key responsibilities are listed below: * Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained. * Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency. * Take on the management of service delivery, with particular attention to housing management and maintenance issues. * Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities. * Promote good communication between residents and their families, Longhurst Group and our approved service providers. Our Residential Scheme Manager position is a scheme-based, residential role contracted to 28 hours per week, Monday-Thursday 9.00am-3.30pm & Friday 9.00am-1.00pm. To us, this means you’ll be living on-site alongside our residents in a ground floor 2-bedroom flat with working facilities and parking, separate to the resident’s accommodation. Our Nesfield Court scheme is attractively landscaped and is conveniently situated for travel to Nottingham City Centre and Derby City Centre. Close to various local amenities, the scheme is also well served by local public transport, with the nearest bus-stop less than a 4-minute walk away. To be successful in application for our Residential Scheme Manager position, you’ll have a customer focused background with the ability to engage residents whilst holding basic digital skills (Microsoft Office, etc). You will need to have a full UK Driving Licence with access to a vehicle. This is a hugely exciting time to join Longhurst Group – not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Residential Scheme Manager opportunity will help to empower residents and sustain independent living. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. What you receive from us * A competitive 28-day annual leave entitlement plus bank holidays * Pension Scheme with contributions matched by us up to 8.5% * Life Cover of three times your annual salary (as part of pension scheme membership) * Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine * Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards * Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing * Free Eye Tests * Free flu vaccinations * Investment in your personal development through our extensive learning and development opportunities. * Professional subscription for membership fees relating to your role, paid for by us * Family friendly, carers leave plus other paid leave * Long Service Awards * Carers Networking Group and resources to support Unpaid Carers How to apply Please click apply now to submit your CV today. In the event of high applicant volumes we reserve the right to close this advert and CV submission window early. We do not require recruitment agency support at this time – all speculative CV’s will be treated as a direct application. Vetting Requirements The important things – We can only consider applications from candidates who have the right to live and work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. If you are the successful candidate, original proof must then be provided before your first day. Naturally working with our customers, we need to complete pre-employment checks before you join us. This role is conditional upon receipt of two satisfactory references (one from your current employer). We also need you to tell us what you have been up to over the past 5 years as a minimum in terms of employment history. This could include carer duties, travel, seeking work, education, employment, training, or volunteering. Equal Opportunities As an equal opportunities’ employer, Longhurst Group is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We pride ourselves on looking after our colleagues and as part of our commitment we are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities. We aspire to have a greater diverse and inclusive workplace and strongly encourage applicants from a wide range of backgrounds to apply and join Longhurst Group

Residential Scheme Manager employer: The Longhurst Group

Longhurst Group is an exceptional employer, dedicated to enhancing the lives of both our residents and employees. With a strong focus on professional development, we offer extensive training opportunities, a supportive work culture, and a competitive benefits package including generous leave, pension contributions, and health care support. Working at our Nesfield Court scheme in Ilkeston not only allows you to make a meaningful impact in the community but also provides a comfortable living arrangement on-site, fostering a close-knit community spirit.
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Contact Detail:

The Longhurst Group Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Residential Scheme Manager

✨Tip Number 1

Familiarize yourself with the specific needs of elderly residents. Understanding their challenges and how to support independent living will show your commitment to enhancing their quality of life.

✨Tip Number 2

Highlight any experience you have in community engagement or organizing social events. This role emphasizes building a tight-knit community, so showcasing your ability to foster relationships will be beneficial.

✨Tip Number 3

Demonstrate your customer service skills by sharing examples of how you've successfully resolved issues or improved experiences for others. This will align with the organization's focus on customer care.

✨Tip Number 4

Make sure to mention your digital skills, especially with Microsoft Office. Being comfortable with technology is essential for managing the scheme effectively and communicating with residents and families.

We think you need these skills to ace Residential Scheme Manager

Customer Service Skills
Communication Skills
Empathy and Compassion
Community Engagement
Problem-Solving Skills
Organizational Skills
Basic Digital Skills (Microsoft Office)
Emergency Response Skills
Time Management
Teamwork
Conflict Resolution
Adaptability
Attention to Detail
Driving License and Access to Vehicle

Some tips for your application 🫡

Understand the Role: Make sure to thoroughly read the job description for the Residential Scheme Manager position. Understand the key responsibilities and required skills, such as customer focus and basic digital skills.

Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the responsibilities of managing a residential scheme. Emphasize any previous roles where you engaged with residents or managed service delivery.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving lives and your commitment to supporting elderly residents. Mention specific examples from your past experiences that demonstrate your ability to create a community spirit.

Highlight Your Qualifications: Ensure you clearly state your qualifications, including your full UK Driving Licence and any relevant certifications. This will help demonstrate your suitability for the role and compliance with the job requirements.

How to prepare for a job interview at The Longhurst Group

✨Show Your Customer Focus

As a Residential Scheme Manager, your ability to engage with residents is crucial. Be prepared to share examples of how you've successfully supported customers in previous roles, highlighting your commitment to enhancing their lives.

✨Demonstrate Community Engagement Skills

Discuss your experience in fostering community spirit and organizing social events. This role requires creating a tight-knit community, so showcasing your ability to connect with people and facilitate activities will be beneficial.

✨Highlight Your Problem-Solving Abilities

The job involves managing service delivery and addressing housing management issues. Prepare to discuss specific challenges you've faced in past roles and how you resolved them, emphasizing your proactive approach.

✨Be Ready to Discuss Digital Skills

Basic digital skills are essential for this position. Familiarize yourself with Microsoft Office and be ready to discuss how you've used these tools in your previous work to enhance communication and efficiency.

Residential Scheme Manager
The Longhurst Group
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