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- Tasks: As a 2nd line support engineer, you'll solve tech issues and support internal staff daily.
- Company: Join a dynamic IT team in Harlow, Essex, focused on innovative tech solutions.
- Benefits: Enjoy a collaborative work environment with support from a wider team and opportunities for growth.
- Why this job: This role offers hands-on experience in a fast-paced setting, perfect for tech enthusiasts.
- Qualifications: Analytical skills and a passion for problem-solving are essential; prior IT support experience is a plus.
- Other info: On-site work at the Harlow office with occasional visits to various depots.
The predicted salary is between 30000 - 42000 £ per year.
Reports to – IT Manager Department – IT Location – Harlow, Essex What’s this role about? As a 2nd line support engineer, you will be responsible for the management, maintenance and performance of internal IT systems. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market leading user technical support. This role will involve being on-site from the Harlow office and visiting various depots if and when required. You will be supported by a wider team across including a MSP (managed service provider) and CTO. What will I get up to day to day? You will be responsible for delivering technical support services to our internal staff, while escalating issues requiring more senior resource to a suitable engineer/external parties. Your everyday focus will include: Every day is exciting, the normal daily tasks will include: Resolving user related tech issues. Ensuring there are no performance issues on the servers. Responding to internal support tickets. Ensuring documentation is kept up-to-date. Liaising with IT leaders and wider team to support projects Troubleshooting a range of technical issues experienced by our staff and clients, including the following technologies:
IT Support Engineer employer: New Era Fuels Ltd.
Contact Detail:
New Era Fuels Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being well-versed in these platforms will not only help you during the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for the technologies mentioned in the job description. Having specific examples of how you've resolved similar issues in the past can set you apart from other candidates.
✨Tip Number 3
Show your enthusiasm for teamwork and collaboration. Since you'll be working closely with a wider team, highlighting your ability to communicate effectively and work well with others can make a strong impression.
✨Tip Number 4
Research StudySmarter and our IT department's goals. Understanding our mission and how the IT support role contributes to it will allow you to tailor your responses and show that you're genuinely interested in being part of our team.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 2nd line support roles. Emphasize your analytical skills and any specific technologies you have worked with that relate to the job description.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your problem-solving abilities and experience in managing internal IT systems make you a great fit for the position.
Showcase Technical Skills: List specific technical skills and tools you are proficient in that are relevant to the role. This could include troubleshooting techniques, server management, and familiarity with ticketing systems.
Highlight Team Collaboration: Since the role involves working with a wider team, mention any previous experiences where you successfully collaborated with others to resolve issues or complete projects. This will demonstrate your ability to work well in a team environment.
How to prepare for a job interview at New Era Fuels Ltd.
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in detail. Highlight specific technologies you've worked with and be ready to solve hypothetical problems on the spot. This will demonstrate your analytical skills and ability to troubleshoot effectively.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their approach to IT support and how they work with teams will help you align your answers with their expectations, showing that you're a good fit for their environment.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or user complaints. Practice articulating your thought process clearly and logically, as this reflects your problem-solving abilities in a fast-paced setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and projects you'll be involved in. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
