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For Companies At a Glance
- Tasks: Supervise daily soft services, ensuring high standards and compliance.
- Company: Join CBRE, a global leader in facilities and real estate management.
- Benefits: Enjoy a structured work schedule with potential for growth and development.
- Why this job: Be part of a dynamic team that values exceptional service and teamwork.
- Qualifications: FM background with supervisory experience in cleaning, waste, security, or catering.
- Other info: Monday to Friday role, 7.30am - 4.30pm, based on-site in Chester.
The predicted salary is between 36000 - 60000 £ per year.
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Soft Services Manager for our growing site in Chester! Reporting to the Soft Services Manager, the successful candidate is accountable to provide exceptional customer service and business support in order to contribute to the continued growth and success of the account.
The Role
- Responsible for overseeing the day-to-day provision of soft services within the site facility.
- Ensuring high standards are delivered consistent with the contract service levels and KPIs.
- Ensuring the service provision is compliant, efficient, and executed in a timely and cost-effective manner.
- Managing a local team of direct reports, and various service providers.
- Planning and coordinating all scheduled works to the agreed/fixed timelines.
- Maintain compliance with all on-site SSOW, mandatory training, and Health and safety regulations.
- Responsible for the daily aspects of financial control including web quotes, forecasting, and receipting to stringent deadlines.
Details
- 7.30am - 4.30pm Monday to Friday
- Site based.
Experience/Qualifications
- FM Background
- Experience with cleaning/waste/security/catering
- Supervisory experience
EQUAL OPPORTUNITIES
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Soft Services Supervisor employer: CBRE Local UK
Contact Detail:
CBRE Local UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Supervisor
✨Tip Number 1
Familiarise yourself with the specific soft services that CBRE provides, such as cleaning, waste management, and catering. Understanding these services will help you demonstrate your knowledge during interviews and show how you can contribute to maintaining high standards.
✨Tip Number 2
Highlight any previous supervisory experience you have in facilities management. Be prepared to discuss how you've successfully managed teams and ensured compliance with health and safety regulations in past roles.
✨Tip Number 3
Prepare examples of how you've effectively planned and coordinated works to meet tight deadlines. This will showcase your organisational skills and ability to manage multiple tasks efficiently, which is crucial for this role.
✨Tip Number 4
Research the key performance indicators (KPIs) relevant to soft services. Being able to discuss how you would monitor and achieve these KPIs will demonstrate your commitment to delivering exceptional service and support the growth of the account.
We think you need these skills to ace Soft Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in soft services. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to meet KPIs and manage teams effectively.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of customer service and compliance in soft services, and provide examples of how you've successfully managed similar responsibilities in the past.
Highlight Relevant Skills: Focus on skills that are crucial for the Soft Services Supervisor role, such as team management, financial control, and compliance with health and safety regulations. Use specific examples to illustrate how you've applied these skills in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in this role.
How to prepare for a job interview at CBRE Local UK
✨Showcase Your FM Experience
Make sure to highlight your background in facilities management during the interview. Discuss specific examples where you've successfully overseen soft services, such as cleaning or catering, and how you ensured compliance with service levels and KPIs.
✨Demonstrate Leadership Skills
As a Soft Services Supervisor, you'll be managing a team. Be prepared to share your supervisory experience, including how you've motivated your team, handled conflicts, and ensured high standards of service delivery.
✨Prepare for Compliance Questions
Expect questions about health and safety regulations and compliance. Familiarise yourself with relevant legislation and be ready to discuss how you've maintained compliance in previous roles, particularly regarding SSOW and mandatory training.
✨Discuss Financial Acumen
Since the role involves financial control, be ready to talk about your experience with budgeting, forecasting, and managing costs. Provide examples of how you've effectively managed financial aspects in past positions to meet deadlines.
