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- Tasks: Provide IT support for hardware and software in a law firm setting.
- Company: Join a specialist law firm located in the City Centre.
- Benefits: Gain valuable experience in a professional environment with potential for growth.
- Why this job: Be part of an established IT team and contribute to exciting projects.
- Qualifications: Previous experience in a law firm or professional services is essential.
- Other info: Strong knowledge of Office 365 and iManage is required.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a specialist law firm based in the City. They are seeking a 2nd Line Support Technician with a law firm/professional services background to join their established IT team.
- Providing support to users for all computer hardware and software
- Assisting with the deployment of computers including new installations and the redeployment of existing equipment
- Assisting with the compilation and maintenance of inventory hardware and software
- Assisting with the management of user accounts
- Reviewing processes with the IT team
- Undertaking project work
The ideal candidate will have previous law firm experience or have worked in a professional services environment. You should also have strong Office 365 and iManage experience.
2nd Line Support Technician - City Centre employer: IP Support, The Law Support Group
Contact Detail:
IP Support, The Law Support Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Technician - City Centre
✨Tip Number 1
Make sure to highlight any previous experience you have in a law firm or professional services environment during your conversations. This will show that you understand the unique challenges and requirements of the role.
✨Tip Number 2
Familiarise yourself with Office 365 and iManage, as these are crucial tools for the position. Consider discussing specific features or functionalities you’ve used in past roles to demonstrate your expertise.
✨Tip Number 3
Network with current or former employees of the law firm if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Prepare to discuss how you handle technical issues and user support scenarios. Having examples ready will showcase your problem-solving skills and ability to work under pressure, which are essential for a 2nd Line Support Technician.
We think you need these skills to ace 2nd Line Support Technician - City Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in a law firm or professional services environment. Emphasise your skills with Office 365 and iManage, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the requirements mentioned in the job description. Mention your previous experience in IT support and how it relates to the legal sector.
Showcase Relevant Skills: In your application, clearly outline your technical skills, particularly in computer hardware and software support. Provide examples of how you've successfully assisted users in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in a professional setting.
How to prepare for a job interview at IP Support, The Law Support Group
✨Showcase Your Relevant Experience
Make sure to highlight your previous experience in a law firm or professional services environment. Be prepared to discuss specific examples of how you've provided IT support in similar settings.
✨Demonstrate Technical Proficiency
Since the role requires strong Office 365 and iManage skills, be ready to discuss your familiarity with these tools. Consider preparing a few scenarios where you successfully used these applications to solve problems.
✨Understand the Firm's Culture
Research the law firm’s values and culture before the interview. This will help you tailor your responses to show that you are a good fit for their team and understand the unique challenges they face.
✨Prepare Questions for the Interviewers
Have a list of insightful questions ready to ask the interviewers. This shows your interest in the role and helps you gauge if the firm is the right fit for you. Consider asking about their IT projects or how they handle user support.
