Senior Infrastructure Engineer

Senior Infrastructure Engineer Up to £60,000 DOE Hybrid/Winchester Reporting to the Infrastructure Manager, the Senior Infrastructure Engineer will have a strong technical background and will play a crucial role in supporting Company infrastructure, delivering IT services to customers in a fast paced environment. Your primary focus will be continuous improvement projects, ensuring the delivery of diverse infrastructure solutions that are performant, reliable, scalable and secure. Collaborating with cross-functional teams you will execute infrastructure solutions that align with business goals and emerging technologies. You will provide high quality operational and technical support to the wider IT teams, including Incident resolution, service monitoring and maintenance, ensuring a seamless operation of our IT infrastructure. You will be a key technical resource to your Infrastructure team peers, providing them with guidance/ advise. You will be accountable for adherence to the current IT SLAs, KPIs, department performance measures and processes as well as the delivery of operational responsibilities. You will be a highly motivated individual with a “can do” attitude towards delivery and used to working in a high pressure environment. Tasks/Responsibilities Operational Maintenance and configuration of our clients existing environments (server, security, monitoring, backups) Assist the IT Ops team in 3rd line technical escalations for BAU issues. Ensuring defined SLA’s and KPI’s are met and continuity of service is maintained. Create and maintain comprehensive documentation of infrastructure, configurations and procedures. Regular updating to end users, key stakeholders and management. Work with 3rd party partners to ensure continuity of service. Work with high autonomy and flexibility. Change Recommend strategic direction for Infrastructure solutions Manage IT projects, delivering tasks to agreed timescales and quality and ensuring IT systems are reliable and performant. Help to implement new systems/ devices to support the objectives of the business. Operational Excellence Continually demonstrating professionalism across all areas of the role, as well as interaction with the business and third parties. Be an active team player committed to achieving success. Mentor and support junior engineers, sharing best practices and knowledge. Ensuring that appropriate responses are made in a timely fashion to requests / instructions from management, the business or the SRI Group. Ensuring no personal action could negatively impact Company or IT\’s reputation. Essential Knowledge, Skills