Compliance Operations Analyst

PingPong was founded in New York in 2015, with the mission of empowering businesses to expand globally, reach more customers and keep more of their earnings. Fast forward to today, and PingPong has become one of the world’s leading global cross-border payments platforms, processing more than $200 billion USD. Our API-first cross-border payments platform integrates with enterprises and financial institutions to send, manage, and receive money faster on a global scale.

PingPong currently has 60 financial licences across the world,including a UK EMI licence, 32 offices in 13 countries and over 1,000 employees. Our international presence helps businesses and financial institutions solve complex payment needs in every major economy across all time zones.

As we continue to scale our global business, we are looking for highly talented Compliance Operations Analyst to join our leadership team in the UK.

OVERALL PURPOSE

The Compliance Operations Analyst who will focus on ensuring adherence to financial regulations and compliance frameworks within the payment space. This role involves monitoring, identifying, and mitigating regulatory risks while supporting the organisation’s commitment to maintaining the highest standards of integrity and compliance.

Reporting directly to the Chief Compliance Officer (UK), the Compliance Operations Analyst will focus on customer due diligence (CDD), transaction monitoring, and enhancing our operational compliance processes. This role is critical to ensuring that the business adheres to regulatory requirements while maintaining efficient and effective compliance operations.

PRINCIPAL RESPONSIBILITIES

• Support in the enhancement and execution of compliance procedures and controls.
• Conduct onboarding review and approval on customers, business partners, and transactions in accordance with established policies and procedures.
• Review and analyse customer information and documentation to assess risk levels and identify potential red flags.
• Monitor customer transactions in real-time to detect suspicious activities and potential money-laundering activities
• Investigate alerts generated by our systems, conducting thorough analyses, escalating appropriately and documenting findings
• Receive, process and support the responding to inquiries from regulators
• Assist regulatory reports, internal and external audits, and regulatory exams.
• Collaborating cross-functionally with internal teams to develop and implement adequate controls to new business initiatives and products.
• Evaluate and improve existing compliance operational processes to enhance efficiency, effectiveness and scalability
• Identify areas for automation and process optimization within the compliance team

DESIRED TRAITS

• Bachelor’s degree in Finance, Business Administration, or a related field; relevant certification is a plus.
• 2-4 years of experience in compliance, risk management, or AML/CFT in the financial services, fintech or payment industry.
• Solid understanding of AML/CFT regulations, as well as UK financial regulations and standards.
• Strong knowledge of customer onboarding processes and due diligence frameworks (KYC/KYB).
• Experience with regulatory inquiries, audits, and exams.
• Experience with compliance monitoring tools and transaction monitoring systems.
• Ability to develop, implement, and maintain compliance policies, procedures, and controls.
• Excellent research, analytical, and problem-solving skills with attention to detail.
• Strong communication and interpersonal skills, with the ability to work collaboratively across teams.
• Ability to manage multiple priorities and work under pressure to meet deadlines