Lead Program Manager

Lead Program Manager

London Full-Time 54000 - 84000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a transformative programme modernising stock and ordering services across multiple teams.
  • Company: Join Nando's, a vibrant brand at the heart of the restaurant industry.
  • Benefits: Enjoy a fast-paced environment with opportunities for impactful work and career growth.
  • Why this job: Shape the future of stock management while driving real change in a dynamic setting.
  • Qualifications: Experience in large-scale tech programmes, agile frameworks, and strong stakeholder engagement skills required.
  • Other info: This role offers exposure to C-Suite and the chance to manage multi-million-pound budgets.

The predicted salary is between 54000 - 84000 £ per year.

Overall Ambition

Lead the delivery of a business-critical transformation programme focused on modernising our Stock & Ordering capabilities. Co-ordinate and drive execution across multiple product, technology, and operational teams to ensure successful delivery of complex, integrated systems at scale.

The Stock & Ordering Services Programme

This is a high-impact, multi-million-pound initiative at the heart of our Supply Chain and Finance operations. The programme spans core capabilities including Stock Management, Ordering, Receipting, Invoice Reconciliation, Ingredient and SKU Master Data, and Digital Transformation of our stock management tooling. As Programme Lead, you’ll be accountable for shaping and driving this transformation—managing domain teams, stakeholders, and suppliers to realise strategic outcomes and long-term value.

Key Responsibilities

  • Programme Leadership: Define the delivery structure and ways of working to ensure value is delivered quickly, efficiently, and sustainably. Own the programme’s roadmap, outcomes, and success metrics.
  • Stakeholder & Team Management: Build strong relationships across Technology, Product, Supply Chain, Finance, and Restaurant Operations. Align priorities, resolve conflict, remove blockers, and maintain momentum.
  • Delivery Execution: Lead multiple cross-functional domain teams and third-party partners to deliver end-to-end solutions. Maintain visibility of delivery health, ensuring on-time and on-budget execution.
  • Commercial Management: Own the programme budget, track actuals and forecasts, and manage supplier performance. Ensure contracts are structured to support accountability and value realisation.
  • Risk & Dependency Management: Proactively manage cross-team and cross-programme risks, assumptions, and dependencies. Embed governance, escalation routes, and contingency planning.
  • Agile Enablement & Delivery Best Practice: Champion agile delivery across the programme. Promote lean thinking, iterative delivery, and high-quality outputs. Embed metrics, retrospectives, and a continuous improvement mindset.
  • Roadmap & Prioritisation: Work closely with Product Managers and SMEs to define and refine the strategic roadmap, ensuring a laser focus on value and feasibility.
  • Vendor Collaboration: Manage third-party partners and system integrators to ensure effective delivery. Govern integration points, service levels, and collaboration practices.
  • Leadership & Coaching: Provide guidance to product managers, delivery lead and senior team members. Support performance, unblock challenges, and foster a delivery-first culture.

Skills & Experience

  • Proven experience leading large-scale technology programmes in complex environments
  • Strong understanding of digital transformation, particularly within stock, ordering, or supply chain domains
  • Expertise in agile delivery frameworks (Scrum, Kanban, SAFe) and experience embedding agile at scale
  • Understanding of data management concepts (e.g. master data, data quality, reconciliation)
  • Able to challenge and support engineering and product leads on delivery feasibility and estimates
  • Understanding of APIs, integration patterns, and data flows between systems
  • Familiarity with enterprise architecture (e.g. ERP, stock/order management platforms) and technical design governance.
  • Familiarity with cloud platforms (e.g. GCP, AWS, or Azure)
  • Ability to review and validate technical documentation and test plans
  • Demonstrated ability to manage multi-million budgets and drive commercial outcomes
  • Experience delivering across distributed teams and third-party suppliers
  • Strong stakeholder engagement skills with C-Suite exposure
  • Comfortable navigating ambiguity and complexity to drive clear outcomes
  • Experience defining delivery governance, KPIs, and programme metrics
  • Practical knowledge of risk management, dependency tracking, and programme controls

Why Join Us?

As a Programme Lead at Nando’s, you will be at the forefront of a critical digital transformation, shaping the future of how stock flows through our ecosystem. This is a fast-paced, outcomes-driven role with the opportunity to make a tangible impact across our 480-restaurant estate and central functions. If you thrive in complexity, enjoy solving delivery challenges, and are driven by business impact—we want to hear from you.

Lead Program Manager employer: Nando's UK & IRE

At Nando's, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Programme Lead, you'll have the opportunity to lead transformative projects that directly impact our operations across 480 restaurants, while benefiting from a supportive environment that prioritises employee growth and development. With a focus on agile methodologies and a commitment to continuous improvement, you'll be empowered to drive meaningful change and make a lasting difference in our supply chain and finance operations.
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Contact Detail:

Nando's UK & IRE Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Lead Program Manager

✨Tip Number 1

Familiarise yourself with the latest trends in digital transformation, particularly in stock and ordering systems. This knowledge will help you speak confidently about how you can contribute to the programme's success during interviews.

✨Tip Number 2

Network with professionals in the supply chain and technology sectors. Attend relevant industry events or webinars to connect with potential colleagues and gain insights that could be beneficial for your application.

✨Tip Number 3

Prepare to discuss your experience with agile methodologies in detail. Be ready to provide examples of how you've successfully implemented agile practices in previous roles, as this is a key requirement for the position.

✨Tip Number 4

Research Nando's culture and values to align your approach with what they stand for. Understanding their mission will help you articulate how you can contribute to their goals and fit into their team.

We think you need these skills to ace Lead Program Manager

Programme Leadership
Stakeholder Management
Cross-Functional Team Leadership
Agile Delivery Frameworks (Scrum, Kanban, SAFe)
Digital Transformation Expertise
Budget Management
Risk Management
Dependency Tracking
Data Management Concepts
Technical Documentation Review
Vendor Collaboration
Commercial Acumen
Strong Communication Skills
Problem-Solving Skills
Adaptability in Complex Environments

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in leading large-scale technology programmes, particularly in stock and ordering or supply chain domains. Use specific examples that demonstrate your expertise in agile delivery frameworks and digital transformation.

Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the impact you can make at Nando's. Discuss your experience with managing multi-million-pound budgets and your ability to navigate complex environments, showcasing how these skills align with the job requirements.

Highlight Stakeholder Engagement Skills: Emphasise your strong stakeholder engagement skills, especially your experience working with C-Suite executives. Provide examples of how you've built relationships and aligned priorities across different teams to drive successful outcomes.

Showcase Problem-Solving Abilities: Demonstrate your ability to manage risks and dependencies by providing examples of how you've proactively addressed challenges in previous projects. Highlight your experience in embedding governance and tracking programme metrics to ensure successful delivery.

How to prepare for a job interview at Nando's UK & IRE

✨Understand the Programme's Scope

Before the interview, make sure you have a solid grasp of the Stock & Ordering Services Programme. Familiarise yourself with its core capabilities and how they relate to supply chain and finance operations. This will help you articulate your vision for leading such a transformation.

✨Showcase Your Agile Expertise

Since the role requires championing agile delivery, be prepared to discuss your experience with agile frameworks like Scrum or Kanban. Share specific examples of how you've embedded agile practices in previous projects and the outcomes that resulted from it.

✨Demonstrate Stakeholder Management Skills

Highlight your ability to build strong relationships across various teams. Prepare examples of how you've aligned priorities, resolved conflicts, and maintained momentum in past roles. This will show your potential employer that you can effectively manage diverse stakeholders.

✨Prepare for Risk Management Questions

Given the importance of risk and dependency management in this role, be ready to discuss your approach to identifying and mitigating risks. Provide examples of how you've successfully navigated ambiguity and complexity in previous projects to drive clear outcomes.

Lead Program Manager
Nando's UK & IRE
Location: London
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