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- Tasks: Provide first line technical support and exceptional customer service.
- Company: Join Microlise Group, a leader in customer support for major clients like JCB and Tesco.
- Benefits: Gain hands-on experience, learn new technologies, and enjoy career development opportunities.
- Why this job: Perfect for tech enthusiasts eager to grow in a supportive environment with real-world impact.
- Qualifications: Previous service desk or customer support experience is a plus.
- Other info: Opportunity to work with cutting-edge technology and a collaborative team.
The predicted salary is between 28800 - 42000 £ per year.
Technical Support Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our swarm approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward. Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco a…
Technical Support Engineer employer: Microlise Careers
Contact Detail:
Microlise Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with common technical support tools and software. Being knowledgeable about ticketing systems, remote desktop applications, and customer relationship management (CRM) software can give you an edge during the interview.
✨Tip Number 2
Brush up on your problem-solving skills. Prepare to discuss specific examples of how you've resolved technical issues in the past, as this will demonstrate your ability to handle real-world scenarios effectively.
✨Tip Number 3
Showcase your communication skills. Since this role involves interacting with customers, practice explaining technical concepts in simple terms. This will help you convey your ability to provide exceptional customer service.
✨Tip Number 4
Research Microlise Group and their clients. Understanding the company’s values, mission, and the industries they serve will allow you to tailor your responses and show genuine interest during the interview process.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required skills, such as customer service experience and technical knowledge.
Tailor Your CV: Customize your CV to highlight relevant experience in service desk or customer support roles. Emphasize any technical skills or knowledge that align with the requirements of the position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technical support and customer service. Mention specific examples of how you've successfully resolved issues in previous roles and your eagerness to learn new technologies.
Complete the Online Application Form: When redirected to the online application form, ensure that all fields are filled out completely and accurately. Double-check your information before submitting to avoid any errors.
How to prepare for a job interview at Microlise Careers
✨Showcase Your Technical Knowledge
Be prepared to discuss your technical skills and experiences in detail. Highlight any relevant tools or technologies you've worked with, and be ready to explain how you can apply this knowledge to solve customer issues.
✨Demonstrate Customer Service Skills
Since the role emphasizes exceptional customer service, think of examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarize Yourself with the Company
Research Microlise Group and understand their services and clients. Being knowledgeable about the company will show your genuine interest in the position and help you tailor your answers during the interview.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the team dynamics, training opportunities, or the technologies they use. It shows that you are engaged and eager to learn more.
