Head of Compliance

Become part of our team. We care for you as much as you care for others. There’s a place for you at CNWL. We’re passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. Providing top quality care depends on our ability to employ the best people. We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.

We’re looking for an experienced and values-driven professional to take up a pivotal role at Quality Trusted Solutions (QTS). As Head of Compliance, you’ll shape and oversee the delivery of our estates and facilities compliance agenda, providing expert guidance on statutory requirements, national policy, and assurance frameworks across a diverse property portfolio. This is a leadership role that blends strategic influence with practical delivery—driving a strong compliance culture, overseeing assurance mechanisms, leading service transformation, and acting as a key partner to both operational teams and senior stakeholders.

Main duties of the job

• Providing strategic direction and expert guidance on statutory compliance, national and internal policy across Estates & Facilities within QTS.
• Providing subject matter expertise and advice to staff at all levels, on technical and engineering legislation, compliance, regulation and other relevant areas.
• Liaison with QTS’s Authorising Engineers (AEs), Authorised Persons (APs) and Responsible Persons (RPs) across numerous disciplines and the QTS property portfolio.
• Establishing and overseeing robust mechanisms for tracking progress against statutory and NHS compliance requirements.

Working for our organisation

QTS operates as a wholly owned subsidiary of Central and North West London NHS Foundation Trust (CNWL). Established in 2017, QTS provides a broad range of Estates and Facilities services, spanning strategic operational delivery through to estates maintenance and repairs, primarily within mental health and community healthcare settings.

Detailed job description and main responsibilities

Main Duties

• Leading on the strategic development of QTS's regulatory compliance requirements, with particular focus on meeting CQC standards, NHS Premises Assurance Model (PAM), and associated statutory obligations.
• Developing and managing internal audit programmes to assess compliance with national guidance, QTS policies and risk frameworks.
• Maintaining up-to-date knowledge of all regulatory changes and ensuring proactive adaptation of organisational policies and systems.
• Leading on the monitoring, adherence and development of QTS’s procedures, policies and standards relating to technical and engineering compliance.
• Accountable for regularly setting and reviewing KPIs, maintaining the risk register and reporting on the effectiveness of the Estates Maintenance & Soft FM services provided.

Person specification

• Technical or engineering qualification.
• Record of relevant training in Compliance Management & Responsibilities across Estates & Facilities.
• Relevant professional registration such as Membership of an Estates institute.
• Evidence of Continuous Professional Development (CPD).
• Educated to degree level or able to demonstrate having produced work to equivalent academic range.
• Master’s degree in a relevant field.
• Previous Experience in a healthcare environment, preferably NHS or Mental Health Services.
• Experience of working in Compliance within Estates & Facilities in a highly complex organisation.
• Proven success in managing multi-disciplinary operational compliance.
• Proven success in managing the compliance of outsourced Facilities Management services.

Skills & Knowledge

• Demonstrable thorough knowledge of statutory & technical engineering compliance within NHS hospital and mental health sectors.
• Excellent and effective communication and interpersonal skills.
• Demonstrable negotiation and persuasion skills.
• Ability to treat all stakeholders with respect and dignity at all times.
• Demonstrable leadership and accountability.

Other Requirements

• Competent in Microsoft Office Suite.
• Able to evidence high levels of self-motivation and an ability to work independently.
• The ability to prioritise, self-drive and manage a demanding workload.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974.