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For Companies At a Glance
- Tasks: Manage lending product projects and enhance customer experiences in a dynamic banking environment.
- Company: Join a leading bank committed to innovation and customer satisfaction.
- Benefits: Enjoy a 4-day work week, hybrid working, and opportunities for professional growth.
- Why this job: Be part of a team driving change and improving financial services for customers.
- Qualifications: 3+ years in financial institutions with project management experience; knowledge of Salesforce is a plus.
- Other info: Opportunity to influence product strategy and work with diverse stakeholders.
The predicted salary is between 48000 - 84000 £ per year.
A leading Bank is seeking a Lending Product & Change Project Manager on a permanent basis. This role will operate on a 4 day working week basis and you will need to attend the Kent office at least twice a week.
The Lending Product and Change Project Manager will co-ordinate and manage the lending product backlog with responsibility for delivery of projects and change items through the life cycle in line with our project and change management policies. The role includes:
- All aspects of product administration (setup, monitoring and reporting).
- Experience with the development of the end to end lending journey with a focus on delivering enhanced customer experiences and internal productivity gains.
Experience Required:
- Minimum of 3 years relevant experience within a financial institution for borrower and lending journey as a product manager.
- Minimum of 3 years project management experience.
- Delivering reporting for senior management.
- Knowledge of KYC, Anti Money Laundering, ongoing screening checks etc.
- Knowledge of Salesforce and/or another system that supports delivery of an end-to-end journey for loans.
- Negotiating and influencing a variety of internal audiences and stakeholders.
- Knowledge of operational resilience regulations.
Projects:
- Responsibility for systems and process implementation, and best practices that optimise efficiency, effectiveness, and overall performance.
- Automation of tasks and controls where possible and production of management information.
- Comfortable leading both the design and presentation of ideas with a range of stakeholders with the aim of driving continuous improvement to both customer and user experience.
- Support the definition and delivery of product strategy and distribution channels.
- Responsible for overseeing the prioritisation of development of the Bank's principal CRM tool (Salesforce).
- Provide input and ensure adherence to the Bank's strategic Plan.
- Keep on the pulse of the market, competitor, technology, and change - and bring this knowledge to the wider team and business.
- Maintain a rigorous understanding of both secured and unsecured lending, the Bank's product suites - how they work, the process, types of clients, commercial drivers, and regulations.
- Support the management of risk for the Bank's products including management of the product governance processes, at launch, in-life, and end-of-life.
- Act as the project manager to help deliver change, where approval has been given, ensuring best practices in change management, reporting and delivery are met.
Lending Product & Change Project Manager Hybrid Kent £60-£70k employer: Telstra Associates
Contact Detail:
Telstra Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lending Product & Change Project Manager Hybrid Kent £60-£70k
✨Tip Number 1
Familiarise yourself with the latest trends in lending products and customer experience. Understanding what enhances customer journeys can set you apart during discussions with potential employers.
✨Tip Number 2
Network with professionals in the banking and financial services sector, especially those involved in product management and project management. Attend industry events or webinars to make connections that could lead to job opportunities.
✨Tip Number 3
Brush up on your knowledge of Salesforce and other CRM tools relevant to lending. Being able to discuss how you've used these systems to improve processes will demonstrate your hands-on experience.
✨Tip Number 4
Prepare to discuss specific examples of how you've managed projects and influenced stakeholders in previous roles. Highlighting your ability to drive change and improve efficiency will resonate well with hiring managers.
We think you need these skills to ace Lending Product & Change Project Manager Hybrid Kent £60-£70k
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lending product management and project management. Use specific examples that demonstrate your ability to deliver projects and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background in financial institutions and knowledge of KYC and AML regulations make you a strong candidate for this role.
Showcase Your Project Management Skills: In your application, emphasise your project management experience. Include details about successful projects you've led, particularly those involving system implementations or process optimisations.
Highlight Stakeholder Engagement: Demonstrate your ability to negotiate and influence various stakeholders. Provide examples of how you've successfully communicated ideas and driven continuous improvement in previous roles.
How to prepare for a job interview at Telstra Associates
✨Showcase Your Project Management Skills
Be prepared to discuss your project management experience in detail. Highlight specific projects you've managed, focusing on how you delivered results and overcame challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Knowledge of Lending Products
Make sure you have a solid understanding of both secured and unsecured lending products. Be ready to explain how these products work, the processes involved, and the regulatory environment. This will show that you are well-versed in the industry and can contribute effectively.
✨Prepare for Stakeholder Engagement Questions
Since the role involves negotiating and influencing various stakeholders, prepare examples of how you've successfully engaged with different audiences in the past. Discuss your approach to building relationships and driving consensus on project goals.
✨Stay Updated on Market Trends
Research current trends in the lending market, including technology advancements and competitor strategies. Being able to discuss these insights during your interview will demonstrate your proactive approach and commitment to continuous improvement in the role.
