Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the reception team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Renaissance London Heathrow, a stylish hotel with stunning runway views and top-notch facilities.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts for friends and family.
- Why this job: Be part of a dynamic team in a fast-paced environment with opportunities for growth and development.
- Qualifications: Strong leadership skills, experience in hospitality, and excellent communication abilities required.
- Other info: Exciting career progression opportunities within the Arora group await you!
The predicted salary is between 28800 - 42000 £ per year.
Job Description
About us…
With 710 spacious, soundproofed bedrooms, amazing runway views and a great selection of Food and Beverage outlets, Renaissance London Heathrow is the perfect location for airport travellers. The hotel has 15 well-appointed conference and meeting rooms, catering for up to 600 delegates. It offers a large gym facility, business centre and on-site parking with ample spaces for both guests and employees of the hotel.
A bit about what you will do…
Reception Managers in our stylish hotel, ensure the service provided by the reception team is consistently, excellent, exceeding guests expectations throughout their stay.
- Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards.
- Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions.
- Implement sales, marketing and rates policies as defined by the Revenue Manager.
- Deal with any guest concerns promptly, attentively and efficiently.
- Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience.
- Coach, train, and support the team to provide consistently high standards, while continually looking to improve.
- Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures.
- Manage and oversee all groups and delayed flight arrivals and associated administration.
More about you…
- Strong leadership and motivational abilities.
- Excellent attention to detail and drive to maintain high standards.
- Strong communication, interpersonal and organisational skills.
- Proven experience of managing, coaching and developing teams.
- Approachable and positive manner with a can do attitude.
- Ability to use initiative in challenging situations and under pressure.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A smart and professional appearance.
- Proven track record in a similar position within a 4-star hotel.
- Good working knowledge of Opera PMS and Microsoft Office.
- High standard of English, both written and spoken.
Whats in it for you
Competitive salary
Holiday 28 days holiday, enhanced after 5 years of service.
But theres more…
-
Free meals on duty.
-
Complimentary on-site parking is available whilst on duty.
-
Discounted employee friends & family rates at Arora Hotels.
-
Food and beverage discounts.
-
Christmas gifts and employee parties.
-
Introduce a friend scheme.
-
Cycle 2 work scheme.
-
UK attraction discounts @ Merlin Entertainments.
-
Taste card.
-
Life assurance scheme.
-
Wage stream.
-
Employee assistanceprogramme.
-
Arora star employee recognition.
-
Long service recognition award.
Grow with us…
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group there are exciting opportunities for career progression and development across our properties and brands.
AMRT1_UKCT
Contact Detail:
Renaissance London Heathrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the specific operations of a reception team in a hotel environment. Understanding the nuances of guest interactions and the importance of upselling can set you apart during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated teams in previous roles. Highlighting your ability to foster team dynamics will resonate well with the hiring managers.
✨Tip Number 3
Research Renaissance London Heathrow and its unique offerings. Being knowledgeable about the hotel's facilities and services will demonstrate your genuine interest and help you stand out as a candidate.
✨Tip Number 4
Prepare to discuss how you handle challenging situations, especially in a fast-paced environment. Providing concrete examples of your problem-solving abilities will show that you're ready for the demands of the role.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in reception or front office roles. Emphasise your leadership skills and any achievements related to guest satisfaction and team development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific examples of how you've successfully managed teams and improved guest experiences in previous positions.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as strong communication, organisational abilities, and experience with Opera PMS. Use concrete examples to demonstrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Manager.
How to prepare for a job interview at Renaissance London Heathrow
✨Showcase Your Leadership Skills
As a Reception Manager, strong leadership is key. Be prepared to discuss your previous experiences in managing and motivating teams. Share specific examples of how you've inspired your team to achieve high guest feedback scores.
✨Demonstrate Attention to Detail
This role requires excellent attention to detail. During the interview, highlight instances where your meticulous nature has led to improved guest experiences or operational efficiency. Mention any systems you use to ensure nothing slips through the cracks.
✨Prepare for Scenario Questions
Expect questions about handling challenging situations, such as guest complaints or busy periods. Think of examples where you've successfully resolved issues and maintained high standards under pressure. This will show your ability to think on your feet.
✨Familiarise Yourself with Opera PMS
Since a good working knowledge of Opera PMS is essential, brush up on your skills before the interview. Be ready to discuss how you've used this system in past roles to manage bookings and enhance guest satisfaction.
