Claims Analytics Manager - Motor & Home

The Claims Analytics Manager will support the Head of Claims Data & Analytics by leading on an area of the analytics function within the Claims department, covering Motor and Home. This role focuses on leveraging data to drive insights, improving claims handling efficiency in support of the Claims Operation, and supporting efficiency and indemnity improvement initiatives. The role holder will be a crucial link between the claims function and wider areas of the business such as Pricing and Actuarial, ensuring emerging trends are anticipated, quantified and communicated. They will develop the analytics team, ensuring analysis is robust and well-governed, using up to date statistical techniques.

Main Responsibilities:

• Data Analytics: Analyse claims data to identify trends and patterns. Utilise data analytics tools and techniques to gain valuable insights that support claims handling efficiency and effectiveness.
• Business Insight: Produce materials to input to the Long-Term Pricing Process and other senior management meetings. Ensure there is a link between the Claims operation and the wider technical areas of the business.
• Continuous Improvement: Track and report on the benefits of continuous improvement initiatives. Ensure these initiatives are delivering value and driving operational improvements.
• Stakeholder Management: Work closely with Claims Operations Managers and other stakeholders to understand their data needs and provide actionable insights. Shape the questions and understand the rationale behind data requests. Assist with prioritisation.
• Performance Management & Reporting: Establish key performance metrics to monitor claims data performance. Regularly track and report on the effectiveness of data-driven initiatives to senior leaders and other stakeholders.
• People Management: Develop the skills and capabilities of direct reports. Provide training and support to the wider claims team to enhance data literacy and analytical capabilities.
• Process Improvement: Collaborate with claims teams to identify opportunities for process improvement based on data-driven insights. Streamline claims workflows and enhance operational efficiency.

Skills and Experience:

• Analytical Skills: Prior experience in data analytics within Personal Lines Insurance is essential. The role holder should have a strong understanding of data quality and the potential of rich, complete, and accurate data.
• Management Skills: Ability to motivate and develop analysts. Excellent stakeholder management and the ability to drive through change.
• Communication: Ability to communicate complex messages at both executive and delivery team levels. Proficiency in data storytelling and designing clear presentations.
• Customer Focus: Places the internal customer at the heart of their work. Works effectively with customer/user experience design teams to deliver the best possible experience.
• Prioritisation: Uses critical thinking and problem-solving to make sound prioritisation decisions. Manages stakeholders’ expectations effectively.

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve Top Employer status in the UK.

Benefits:

• Flexible Working: Smart Working @ Ageas gives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares. We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.
• Supporting your Health: Dental Insurance, Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.
• Supporting your Wealth: Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.
• Supporting you at Work: Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.
• Supporting you and your Family: Maternity/pregnant parent/primary adopter entitlement of 16 weeks at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.
• Benefits for Them: Partner Life Assurance and Critical Illness cover.
• Get some Tech: Deals on various gadgets including Wearables, Tablets and Laptops.
• Getting around: Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover.
• Supporting you back to work: Return to work programme after maternity leave.

About Ageas: We are one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers. As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Leader, we are committed to ensuring our recruitment processes are fully inclusive.