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- Tasks: Deliver efficient print and mail services while ensuring customer satisfaction.
- Company: Ricoh is a global tech leader transforming communications through innovative solutions.
- Benefits: Enjoy a competitive salary, bonuses, and extensive company perks.
- Why this job: Join a diverse team and make a real impact in a creative work environment.
- Qualifications: IT literacy, strong communication skills, and a proactive team player attitude required.
- Other info: Ricoh values diversity and offers support for various employee-led affinity groups.
The predicted salary is between 28800 - 43200 £ per year.
Change your job, change your workplace, change your future… We are actively building diverse teams and welcome applications from everyone Role: Site Services Specialist (Print & Mail Room) Located: Central London Package: Competitive salary, bonus and large company benefits Working Hours: 40 hours per week between the hours of 14.00 – 23.00, Monday to Friday About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools. Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customer service are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached job profile, specific to site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to the Ricoh Service Excellence methodology. You will ideally have IT literate Team oriented pro-active, open minded team player Good organisational skills with an attention to detail Excellent communication skills, both verbal and in writing Excellent customer service skills Ability to demonstrate commitment and flexibility at all times Multi-tasking skills and ability to work on a variety of items simultaneously Good Time Management skills To be professional and presentable in uniform at all times We are an equal opportunities employer We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers. To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs. Click here to learn more about life at Ricoh. Apply now Title Site Service Specialist (Print & Mail Room) Location EC1A, Aldersgate, Greater London Posted 21/11/2024 Company Ricoh Type Permanent Contract Length N/A Contact Name Login or register to view Job Reference NR00639-16909 Job ID 222686755 View more less details Go to more details Remember: You should never send money to a prospective employer or disclose any financial information. Should you encounter any job listings requesting payments or financial details, please reach out to us immediately. For further guidance, visit jobsaware.co.uk . Apply Now
Site Service Specialist (Print & Mail Room) by Ricoh in EC1A, Aldersgate, Greater London Ref: 222686755 employer: Ricoh
Contact Detail:
Ricoh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Service Specialist (Print & Mail Room) by Ricoh in EC1A, Aldersgate, Greater London Ref: 222686755
✨Tip Number 1
Familiarize yourself with Ricoh's core values and services. Understanding their commitment to innovation in print and digital solutions will help you align your answers during the interview with their mission.
✨Tip Number 2
Highlight your customer service experience. Since the role emphasizes delivering high-quality service and managing customer expectations, be ready to share specific examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Demonstrate your problem-solving skills. Prepare to discuss situations where you've quickly resolved operational issues, as this is crucial for ensuring efficient service delivery in the role.
✨Tip Number 4
Showcase your teamwork abilities. Since the position requires working closely with others, be prepared to talk about how you collaborate effectively within a team and contribute to a positive work environment.
We think you need these skills to ace Site Service Specialist (Print & Mail Room) by Ricoh in EC1A, Aldersgate, Greater London Ref: 222686755
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Site Service Specialist position. Highlight key responsibilities and required skills, such as excellent communication and customer service skills, as these will be crucial in your application.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that align with the job requirements. Emphasize your IT literacy, organizational skills, and any previous experience in a similar role to stand out.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a great fit for Ricoh. Mention your ability to solve operational problems and your commitment to delivering high-quality service, as these are essential for the role.
Highlight Your Teamwork Skills: Since the role emphasizes being a team-oriented and proactive player, provide examples in your application of how you've successfully worked in teams in the past. This will demonstrate your ability to collaborate effectively with others.
How to prepare for a job interview at Ricoh
✨Understand the Role
Make sure you have a clear understanding of the Site Services Specialist role. Familiarize yourself with the specific responsibilities, such as delivering efficient business processes and managing customer expectations. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Customer Service Skills
Since this role emphasizes excellent customer service, prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. Highlight your ability to build relationships and manage perceptions effectively.
✨Demonstrate Teamwork and Flexibility
Ricoh values team-oriented individuals who are proactive and flexible. Be ready to discuss how you've worked collaboratively in teams and adapted to changing situations in previous roles. This will show that you align with their company culture.
✨Prepare Questions About Company Culture
Ricoh is committed to diversity and inclusion. Prepare thoughtful questions about their employee-led affinity groups and how they support diverse perspectives. This shows your interest in their values and helps you assess if the company is the right fit for you.
