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For Companies At a Glance
- Tasks: Manage back office operations for payment processes and support customer inquiries.
- Company: Join Luo, a dynamic fintech startup revolutionising cross-border payments in West Africa.
- Benefits: Enjoy a fast-paced work environment with opportunities for growth and innovation.
- Why this job: Be part of a mission-driven team making international payments easier and more affordable.
- Qualifications: Looking for detail-oriented individuals with experience in operations or customer support.
- Other info: Opportunity to collaborate with engineering teams and drive process improvements.
The predicted salary is between 36000 - 60000 £ per year.
About Us: Luo is a fast-growing fintech startup building real-time cross-border payment infrastructure for West Africa. Our platform helps businesses make international payments faster and more affordably. We recently raised $4 million in seed funding from top investors, including the co-founder of Monzo and leading experts in cross-border payments. With our payment volumes growing rapidly, this role is critical to our continued success.
Role Overview: As a Payment Operator, you will be responsible for managing the back office operations of our payment processes. You will support the front office—led by our FX trader—by ensuring that all transactions are processed, reconciled, and documented accurately. Your role also includes providing customer support and collaborating with engineering and product teams to implement operational improvements.
Key Responsibilities:
- Back Office Operations
- Process and reconcile daily payment transactions.
- Ensure accurate record-keeping of all operations.
- Manage settlement processes and liaise with liquidity partners for post-trade activities.
- Monitor operational metrics and resolve issues promptly.
- Customer Onboarding & Compliance
- Oversee customer onboarding for international payments, ensuring all KYC/KYB documents are collected and verified.
- Coordinate with compliance partners to validate and approve new business accounts.
- Maintain accurate records of onboarding documentation in line with regulatory requirements.
- Partner Settlement Management
- Coordinate with overseas partners to ensure timely settlement and reconciliation of cross-border transactions.
- Track outstanding balances and manage payment instructions across partner networks.
- Support the treasury team in managing cash flow across partner accounts.
- Support Functions
- Provide support to the front office by ensuring smooth operational workflows.
- Handle customer inquiries related to payment processing.
- Assist in preparing operational reports for internal use and external audits.
- Process Improvement
- Collaborate with engineering and product teams to identify opportunities for process automation and increased efficiency.
- Propose and implement solutions to enhance overall operational workflows.
- Ensure compliance with internal procedures and relevant regulations.
Qualifications:
- Experience in back office operations, customer support, or other detail-oriented roles.
- Prior work in fintech or cross-border payments is a plus, but not required.
- Highly organized, meticulous, and rigorous in managing tasks.
Payment Ops Manager employer: Luo
Contact Detail:
Luo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Ops Manager
✨Tip Number 1
Familiarise yourself with the fintech landscape, especially in cross-border payments. Understanding the key players and trends in this space will help you speak confidently about the industry during interviews.
✨Tip Number 2
Network with professionals in the fintech sector, particularly those involved in payment operations. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities.
✨Tip Number 3
Brush up on your knowledge of KYC/KYB processes and compliance regulations. Being well-versed in these areas will demonstrate your readiness to handle customer onboarding and compliance tasks effectively.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've improved operational workflows in previous roles. This will highlight your ability to collaborate with teams and implement process improvements, which is crucial for this position.
We think you need these skills to ace Payment Ops Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in back office operations and customer support. Use specific examples that demonstrate your attention to detail and organisational skills, as these are crucial for the Payment Ops Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at Luo and how your background aligns with their mission in the fintech space. Mention any experience you have with cross-border payments or process improvement, as this will resonate with their needs.
Highlight Relevant Skills: When filling out your application, emphasise skills such as transaction processing, record-keeping, and compliance knowledge. These are key responsibilities in the job description and showcasing them will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Payment Ops Manager.
How to prepare for a job interview at Luo
✨Understand the Company and Its Mission
Before your interview, take some time to research Luo and its mission in the fintech space. Familiarise yourself with their recent funding and how they aim to improve cross-border payments in West Africa. This knowledge will help you demonstrate your genuine interest in the company.
✨Showcase Your Attention to Detail
As a Payment Ops Manager, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent errors or improved processes. Highlighting this skill will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think of situations where you had to manage operational issues or customer inquiries effectively. Practising these responses will help you articulate your thought process during the interview.
✨Demonstrate Your Collaborative Spirit
Collaboration with engineering and product teams is key in this role. Be ready to share examples of how you've successfully worked with cross-functional teams in the past. Emphasising your ability to work well with others will show that you're a great fit for their team-oriented culture.
