Account Director

You are responsible for delivering an exceptional, right first time, service to our clients in line with the client’s contractual requirements and ITGs own KPI’s. Providing both strategic and operational leadership to the Creative Services Tech teams to deliver customer service excellence. You will work closely with the BD to actively promote the full ITG offering to deliver continuous improvement initiatives and develop the account.

What I need to do:

• You will need to build and maintain positive working relationships with key stakeholders/decision makers to ensure your team fully understands the client’s strategy, aims and goals enabling ITG to deliver the best service.

• Professional adherence of all processes and best practice to ensure every project is delivered impeccably, is right first time, every time and is always on-time.

• Respond to all client requirements within the designated SLA frameworks.

• Accurately maintain account activity status reports to formulate meaningful monthly packs to be able to present to both the client and to ITG to monitor account performance and client priorities.

• Responsibility for the P&L, you must optimise the commercial benefits from the customer to ensure maximum profitability whilst remaining within client’s commercial agreements.

How will I succeed:

• A partnership approach to working with the client; you must be able to manage their expectations for project delivery – don’t be afraid to challenge constructively.

• Ability to spot and grow opportunities; inspiring and building trust with key stakeholders

• Build positive and professional working relationships with your colleagues and internal customers to enable smooth transition of all processes.

• Educate your account team to obtain accurate information from the customer to formulate full and accurate briefs.

• Regular 1:1s with your team to identify any additional training needs to make sure the team are always at the for front of knowledge for the client.

• Excellent understanding of system development and creative production (from strategy to implementation, and good understanding of artworking processes. Knowledge of broader marketing channels advantageous.

• Manage the account financials (invoice appropriately, manage debt, chasing POs)

• Clear objectives to be set annually as part of the PDR process will help focus on the specific priorities for your account., * Monthly Employee Awards – Employee of the Month programme with £250 bonus

• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!

• Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in.

• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.

• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

• Strong understanding of tech development processes

• Understanding of production and output requirements across all channels, with a deep understanding of artwork automation; preferably with 2-3 years agency experience

• An excellent service minded approach with proven customer management skills

• Proven experience of content art-working and print processes

• Second-to-none project management & organisational skills – you will be operating in an environment of ever-changing priorities.

• Good problem-solving skills, especially under pressure

• Strong written, oral and interpersonal skills

• Highly numerate and commercially aware

• Computer literate with good knowledge of excel and ideally the site of Adobe software solutions (In-Design etc)

What I need to show:

• A highly visible and inspiring leader

• Proven track record in growing and develop high performing teams

• Consistently demonstrating customer centric, clear thinking, strong commercial acumen

• High attention to detail

• An engaging approach to working with internal colleagues and external teams.

• Able to set your own agenda, identify new opportunities and spot potential issues before they happen.

• That you understand your client, taking a brief and executing it brilliantly at all times.

• Company pension

• Cycle to work scheme

• Employee discount

• Referral programme, Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.

• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.

• Pension Scheme – helping you save towards your retirement home in the sun!

• Corporate Medical Cash Plan – claim back the cost of your medical treatments.

• Smart Working Options – spend up to 40% of your working week from home.

• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.