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- Tasks: Manage customer enquiries and service bookings in a dynamic automotive environment.
- Company: Actio Recruitment connects talent with top automotive companies in Cambridge.
- Benefits: Enjoy a negotiable salary and the chance to grow in a supportive team.
- Why this job: Join a vibrant team, enhance your customer service skills, and make a real impact.
- Qualifications: Strong communication skills and some experience in automotive roles preferred.
- Other info: Actio is an equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 28800 - 43200 £ per year.
Salary/Rate – Negotiable DOE
Location – Cambridge
Company - Actio Recruitment
About the Role:
Actio Recruitment is supporting our automotive client in Cambridge in their search for a dedicated Service Advisor. This is a full-time role, responsible for managing customer enquiries, service bookings, and overseeing the customer journey from vehicle drop-off to handover.
Key Responsibilities:
- Handle all service telephone and walk-in enquiries.
- Qualify service and diagnostic needs, establishing a clear understanding with customers about the work required.
- Schedule and calculate workshop capacity, ensuring accurate data entry into the service workshop loading system.
- Manage the handover and administration of Customer Service Vehicles.
- Clearly explain completed work to customers, up selling service plans, ensuring their full understanding and approval.
- Address any customer dissatisfaction in liaison with the department manager, following dealership procedures.
Requirements:
- Strong customer service and communication skills.
- Experience in a similar automotive role preferred.
- Excellent organisational and time management abilities.
How to Apply: Send your CV to Actio recruitment or apply today!
Actio are an equal opportunities employer and a recruitment agency.
Service Advisor Motor Trade Job employer: Actio Recruitment
Contact Detail:
Actio Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Familiarise yourself with the automotive industry, especially the services offered by garages and dealerships. Understanding common customer queries and concerns will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend or family member. This will prepare you for handling enquiries and explaining services clearly, which is crucial for the Service Advisor role.
✨Tip Number 3
Research Actio Recruitment and their automotive client to understand their values and customer service approach. Tailoring your conversation to align with their ethos can make a positive impression during your interview.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your organisational and time management skills. Being able to discuss how you've successfully managed multiple tasks will show you're a great fit for the role.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Service Advisor position. Tailor your application to highlight relevant experience and skills that match what Actio Recruitment is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in the automotive sector. Use bullet points to make it easy to read and focus on achievements that demonstrate your organisational and communication skills.
Write a Strong Cover Letter: Include a cover letter that explains why you are interested in the Service Advisor role and how your background makes you a suitable candidate. Be sure to mention specific examples of how you've handled customer enquiries or managed service bookings in the past.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Actio Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, strong customer service skills are crucial. Be prepared to share examples of how you've successfully handled customer enquiries or resolved issues in the past. This will demonstrate your ability to manage customer relationships effectively.
✨Understand the Automotive Industry
Familiarise yourself with basic automotive terminology and common service procedures. Showing that you have a grasp of the industry will impress the interviewers and indicate your commitment to the role.
✨Demonstrate Organisational Skills
Since the role involves scheduling and managing service bookings, be ready to discuss how you prioritise tasks and manage your time. You might even want to prepare a brief example of a time when you successfully organised a busy schedule.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with an unhappy customer or managing multiple service requests at once. Practising your responses to these scenarios can help you feel more confident during the interview.
