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- Tasks: Deliver top-notch customer service via calls, emails, and messages in Italian.
- Company: Join a leading online retailer known for its exceptional customer experience.
- Benefits: Enjoy excellent training, support, and opportunities for career progression.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Fluency in Italian and prior customer service experience are essential.
- Other info: Initial 2 weeks of training in Burnley; flexible work options available.
The predicted salary is between 28800 - 43200 £ per year.
Are you fluent in Italian with Customer Service experience? Ralph Recruitment are pleased to be partnering exclusively with our client, a leading online retailer. This is a fantastic opportunity for a Multilingual Customer Experience Exec (IT) The Customer Experience Exec willprovide an exceptional customer experience by promptly dealing with any telephone calls, emails or messages (from new or existing customers in Italy, workingfrom the office, home or hybrid must be able to travel to Burnely fr the initial 2 weeks training. Excellent product training, support and progression. The Role To deliver an exceptional pre and post sales customer experience, by promptly responding to and resolving any calls, messages or emails in a professional, courteous, and helpful way. This will also include the proactive up-selling of products, the provision of advice and basic technical troubleshooting To improve the customer experience by proactively anticipating and resolving any issues, which may include; communicating with third party suppliers, such as couriers, working through carrier reports to provide timely updates and resolutions and managing orders, awaiting stock and ensuring the customer is kept informed To manage Marketplace orders To accurately create new sales and after-sales orders To pro-actively resolve cu…
Italian Speaker- Customer Service Exec employer: Ralph Recruitment
Contact Detail:
Ralph Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Speaker- Customer Service Exec
✨Tip Number 1
Make sure to brush up on your Italian language skills, especially in a customer service context. Practice common phrases and responses that you might use when dealing with customers to ensure you sound confident and professional.
✨Tip Number 2
Familiarize yourself with the products and services offered by the company. Understanding the product range will help you provide better advice and support to customers, making you a more valuable candidate.
✨Tip Number 3
Highlight any previous experience you have in resolving customer issues or handling complaints. Be ready to share specific examples during the interview that demonstrate your problem-solving skills and ability to maintain a positive customer experience.
✨Tip Number 4
Prepare for questions about how you would handle specific customer scenarios. Think about how you can showcase your proactive approach to customer service and your ability to work under pressure.
We think you need these skills to ace Italian Speaker- Customer Service Exec
Some tips for your application 🫡
Highlight Your Language Skills: Make sure to emphasize your fluency in Italian. Mention any relevant experiences where you used your language skills in a customer service context.
Showcase Customer Service Experience: Detail your previous roles in customer service. Include specific examples of how you handled customer inquiries, resolved issues, and provided exceptional service.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the job description. Use keywords from the listing, such as 'customer experience', 'proactive', and 'technical troubleshooting' to align with what the employer is looking for.
Prepare for Potential Scenarios: Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle them during the interview process, showcasing your problem-solving skills.
How to prepare for a job interview at Ralph Recruitment
✨Showcase Your Language Skills
Since the role requires fluency in Italian, be prepared to demonstrate your language skills during the interview. Practice common customer service scenarios in Italian to show your proficiency and confidence.
✨Highlight Customer Service Experience
Discuss your previous customer service roles and provide specific examples of how you handled challenging situations. Emphasize your ability to resolve issues promptly and maintain a positive customer experience.
✨Understand the Company and Its Products
Research the online retailer and familiarize yourself with their products and services. This knowledge will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Technical Troubleshooting Questions
Since the role involves basic technical troubleshooting, be ready to answer questions related to common technical issues customers might face. Think through potential scenarios and how you would resolve them.
